Santiago Martinez
Flushing
Summary
Dedicated and customer-oriented Passenger Services Agent with experience providing high-quality assistance at John F. Kennedy International Airport (JFK). Skilled in ensuring smooth airport operations while delivering exceptional customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician (EMT)
richmond county ambulance
New York
08.2025 - Current
- Collaborated with medical teams to assess patient conditions and determine treatment plans.
- Administered first aid and CPR following established protocols during critical situations.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Responded promptly to emergency calls and provided immediate patient care.
Passenger Service Agent
Swissport
New York
03.2024 - 01.2026
- Dedicated and customer-oriented Passenger Services Agent with experience providing high-quality assistance at John F. Kennedy International Airport (JFK).
- Provided baggage services, including check-in assistance, lost and found support, and claim resolution.
- Managed gate operations, facilitated boarding, and coordinated with flight crews for on-time departures.
- Offered customer assistance, including flight information, airport navigation, and special service requests.
Dental Assistant
Stephen S. Weisglass, D.M.D.
New York
03.2023 - 08.2025
- General cleaning of the office, sterilization of surgery equipment and set of surgical equipment for the patient and the doctor.
- Calling to schedule appointment and confirm appointment.
- Front desk to receive patient and making appointment for next visit, and giving patient all the information needed for the next visit.
- Inventory of surgical and office instruments as daily as well as monthly, check that everything necessary for the next day is complete.
Teacher Assistant
Iglesia Ministerial Bethesda
Bogotá
02.2018 - 03.2020
- Teaching kids from 3-6, 7-10, 11-13 years old about the Bible with didactic classes according to divided ages, and teach them growth as a person as a spiritual.
- Teach them basic values with stories based on the Bible for children according to the curricular mesh given by teachers and pastors.
Education
Hospitality Management - Associate's Degree
CUNY LaGuardia Community College
New York, NY06-2027
Emergency Medical Services - Certificate
LaGuardia Community College
New York, NY03.2025
High school diploma -
Gimnasio Real Americano
Bogotá, Distrito Capital, Cundinamarca11.2022
Middle school education -
Gimnasio Real Americano
Bogotá, Distrito Capital, Cundinamarca12.2020
Skills
- Experience with children
- Documentation review
- Patient care
- Organizational skills
- Dental assisting
- Cleaning
- X-Ray
- Medical receptionist
- Patient interaction
- Computer skills
- Time management
- Communication skills
- Dental terminology
- Customer support
- Typing
- Early childhood education
- Office experience
- Travel planning
- bilingual
- Front desk
- Medical records
- computer literacy
- Childcare
- HIPAA
- Microsoft Word
- School experience
- Dental assisting
- CPR and first aid
Certification
- CPR Certification, 02/01/23, Present
- EMT-B, 04/01/25, 04/01/28
- BLS Certification, 03/01/23, 03/01/25
- Driver's License, EMT License
- AED Certification
Personal Information
U.S Citizen: Authorized to work in the US for any employer
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Emergency Medical Technician (EMT)
richmond county ambulance
08.2025 - Current
Passenger Service Agent
Swissport
03.2024 - 01.2026
Dental Assistant
Stephen S. Weisglass, D.M.D.
03.2023 - 08.2025
Teacher Assistant
Iglesia Ministerial Bethesda
02.2018 - 03.2020
Hospitality Management - Associate's Degree
CUNY LaGuardia Community College
Emergency Medical Services - Certificate
LaGuardia Community College
High school diploma -
Gimnasio Real Americano
Middle school education -
Gimnasio Real Americano