Results-driven employee offering Eight + years of experience combined with enterprising approach to handling department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.
Diligent and meticulous worker with proven sales and managerial experience.
Willing to take on any task to support team and help business succeed. Offers strong communication skills and leadership abilities.
Versed in manual and electronic filling as well as microsoft suite operations.
Years of experience in Customer service. Versed in dealing with customer issues and problem solving.
Enthusiastic Leasing Consultant with two years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
14
14
years of professional experience
Work History
Assistant Manager/Property Manager
Midtown One80
Houston, TX
09.2023 - Current
Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Processed evictions when necessary in accordance with state laws and procedures.
Leasing Consultant/Assistant Manager
Aria at Stancliff
Houston, TX
10.2021 - 09.2023
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Tracked leads using CRM software and followed up with interested parties.
Contacted and followed up with tenants on renewal notices.
Conducted background checks on applicants.
Used conflict resolution skills to quickly resolve issues among residents.
Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Maintained accurate records of correspondence with and from tenants.
Escalated critical issues to property manager to deliver immediate resolution.
Built brand loyalty by delivering stellar leasing experience to residents.
Department Manager
Floor and Decor
Houston, TX
10.2017 - 10.2021
Worked closely with sales associates to complete tasks.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Performed opening and closing duties as part of management team and handled cash management.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Supervised Six full-time and Three part-time employees.
Dispatch Supervisor
UPS
Houston, TX
02.2013 - 06.2017
Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Communicated with individuals within inbound call center setting to complete dispatch support for driver re-routes, and customer delivery calls.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Customer Service Representative
Innovative Claim Solutions Inc.
Houston, TX
06.2010 - 01.2013
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Explained benefits, features and recommendations to maximize client retention.
Relayed customer feedback to cross-functional teams to improve products and services.
Education
Associate of Arts - Digital Communications And Multimedia
Houston Community College
Houston, TX
05.2013
Skills
Bi-lingual Fluent in English and Spanish
Sales and Marketing
Budgeting and Forecasting
Performance Management
Consensus Building
Staff Hiring and Retention
Administration and Reporting
Sales Reporting
Work Planning and Organization
Data inputting
Advanced in Word, Excel, Adobe photoshop, illustrator, indesign and premiere pro
Community Policies
Market Trends
Organized Mindset
Reporting and Correspondence
Lease Agreements
Creative Problem-Solving
Languages
English
Professional
Spanish
Full Professional
Timeline
Assistant Manager/Property Manager
Midtown One80
09.2023 - Current
Leasing Consultant/Assistant Manager
Aria at Stancliff
10.2021 - 09.2023
Department Manager
Floor and Decor
10.2017 - 10.2021
Dispatch Supervisor
UPS
02.2013 - 06.2017
Customer Service Representative
Innovative Claim Solutions Inc.
06.2010 - 01.2013
Associate of Arts - Digital Communications And Multimedia