Summary
Overview
Work History
Quote
Timeline
Skills
Education
Accomplishments
FEMA
Generic

Santiago Morales

Cypress,TX

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Language

Work History

Rideshare Driver

Uber And Lyft
02.2016 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted passengers with loading and unloading luggage for enhanced customer care to airports.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Responded to passenger concerns and complaints politely and professionally.
  • Adhered to all safety regulations and traffic laws while driving.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Drove VIPs to corporate events and meetings.

Credit Analyst

The Money Center Inc.
09.2021 - 12.2022
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Made decisions and recommendations about extending lines of credit.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
  • Gathered loan documentation for underwriting.
  • Investigated and resolved customer disputes related to credit decisions.

Territory Manager - Sales and Service

Mohawk Rubber Sales
06.2019 - 07.2021
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Attended trade shows and industry events to promote company products and services.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Managed over 300+ accounts within Houston, Surrounding territory.
  • Trained and mentored automotive shops & tire shops representatives with new products, & supplies and equipments sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing within our warehouse or online and including phones support.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals by 90%.
  • Provided customer service, money handling and organizing strategies throughout each delivery.

Recall Service Coordinator

Maarketsouce LLC
08.2017 - 12.2018
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Assessed customer needs with the Takata Governments Airbag Recall on old Honda car 2001-2009 and developed solutions to meet needs.
  • Managed service technicians during Honda Campaign and coordinated teams to achieve successful completion of airbag installed projects.
  • Prepared reports on service performance metrics and key indicators for management review using Salesforce CRM and photo upload of cars found.

Traveling Furniture Merchandiser

Apollo Retail Specialists
02.2016 - 05.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Established strong vendor relationships to maintain and support business.
  • Conducted regular store audits to verify compliance with company policies.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities within Office Depot, Lowes, Home Depot, Macy's, Ect.
  • Computed material costs to align with operating budget, practicing economical measures.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Scheduled regular maintenance and repair of displays for longevity.

Route Sales Manager

EPZ Trading
09.2009 - 04.2013
  • Sold novelty merchandise to existing convenience stores along assigned routes in Houston, and surrounding area within 300+ miles
  • Coached new employees on company standards.
  • Identified revenue and sales goals and presented to CFO team.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased company profit 75% by meeting and exceeding sales goals within a year of employment.
  • Managed 1200+ accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Increased sales purchasing volume and expanded product line to new retailers GHRA & IBC chains.
  • Drove sales by developing multi-million dollar contract sales.

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Credit Analyst

The Money Center Inc.
09.2021 - 12.2022

Territory Manager - Sales and Service

Mohawk Rubber Sales
06.2019 - 07.2021

Recall Service Coordinator

Maarketsouce LLC
08.2017 - 12.2018

Rideshare Driver

Uber And Lyft
02.2016 - Current

Traveling Furniture Merchandiser

Apollo Retail Specialists
02.2016 - 05.2017

Route Sales Manager

EPZ Trading
09.2009 - 04.2013

Online - Business Administration And Management

Kaplan University

High School Diploma -

San Jack College

Skills

  • Effective Customer Communication
  • Product Demonstration
  • Customer Service and Assistance
  • Client Acquisition
  • Cold Calling
  • Microsoft Office
  • Complex Problem-Solving
  • Time Management
  • Managing Defaults
  • Product and Service Sales
  • Multitasking
  • Account Management
  • Bilingual

Education

Online - Business Administration And Management

Kaplan University
08.1988

High School Diploma -

San Jack College
Houston, TX
02.1986

Accomplishments

  • Collaborated with team of 150 in the development of Allison Tropical Storm - Allison & 911
  • Documented and resolved 250+ field inspection which led to 120 getting money assistant allocation for their lost.
  • Used Microsoft Excel to develop data FEMA tracking spreadsheets.
  • Assisted with debris operation and ground zero contracted

FEMA

  • In my previous role, I was responsible as an Field Inspector during 2001 Tropical Storm Allison.
  • Inspected properties damaged for compliances with FEMA regulations.
  • Independently took photos of diaster areas along Houston.
  • Prepared detailed reports of findings.
  • Assisted with Harris Flood Control and Major during recovery process for homeowners.
  • Worked with other inspectors and contractors to ensure safety and completed data analyst.
  • Performed FEMA approved appointments to food, shelters, hotel stay-in, money allocation.
  • Help with Bilingual victims on resources needed and to safety.

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Santiago Morales