Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santiago Nava

Corona,CA

Summary

Dynamic and results-driven Sr. Service Manager II at The Irvine Company, adept at enhancing property conditions through effective team leadership and organizational skills. Proven track record in implementing preventive maintenance programs, ensuring tenant satisfaction, and fostering a collaborative environment. Bilingual with HVAC certification, committed to excellence in service delivery.

Overview

18
18
years of professional experience

Work History

Sr. Service Manager II

The Irvine Company
Gateway I & II
08.2022 - Current
  • Managed the overall upkeep and maintenance of the apartment community, as it pertained to plumbing, electrical, painting, heating, air conditioning and appliance repair. Distributed and monitored work orders assigned to maintenance staff; worked closely with the staff to ascertain full knowledge of the maintenance program. Worked closely with and supervised the grounds personnel to improve and maintain the general appearance of the property. Supervise all maintenance personnel to ensure they have proper qualifications, are properly trained, and motivated to work productively both individually as part of a team. Ensure that critical maintenance processes are integrated into day-to-day operations.
  • Maintain complete inventory of spare parts and maintenance materials to handle routine repairs. Budget and track all preventative maintenance on mechanical systems and equipment.

Service Manager II Village, Avella, Los Olivos

The Irvine Company, Irvine
Irvine, CA
01.2013 - 10.2022
  • Managed the overall upkeep and maintenance of the apartment community, as it pertained to plumbing, electrical, painting, heating, air conditioning and appliance repair. Distributed and monitored work orders assigned to maintenance staff; worked closely with the staff to ascertain full knowledge of the maintenance program. Worked closely with and supervised the grounds personnel to improve and maintain the general appearance of the property. Supervise all maintenance personnel to ensure they have proper qualifications, are properly trained, and motivated to work productively both individually and as part of a team. Ensure that critical maintenance processes are integrated into day-to-day operations.
  • Maintain complete inventory of spare parts and maintenance materials to handle routine repairs. Budget and track all preventative maintenance on mechanical systems and equipment.
  • Lead maintenance operations for a lease-up property, ensuring adherence to safety and quality standards.
    - Conduct comprehensive inspections of make-ready units, ensuring readiness for tenant move-in and compliance with leasing requirements.
    - Create and manage detailed punch lists to track maintenance issues and ensure timely resolutions.
    - Perform regular property walks to assess conditions, identify maintenance needs, and uphold property cleanliness.
    - Establish and maintain a well-organized maintenance shop, including inventory management of tools and equipment.
    - Implement preventive maintenance programs to enhance the longevity of property systems and reduce emergency repairs.
    - Coordinate the management of appliance warranties, ensuring timely repairs and replacements as needed to enhance tenant satisfaction.
    - Collaborate with property management and staff to address tenant concerns and improve overall property conditions.

Service Manager (Somerset & Santa Maria)

The Irvine Company, Irvine
11.2007 - 01.2013
  • Manage Property budget, one on one meetings with Maintenance team. Weekly meetings with maintenance, inspecting units on move outs and move ins. Monitored vendors performance and ensured compliance with company guidelines. Perform preventive maintenance on property, checking reports on a weekly basis. Ensure service requests are done within company standards. Completing service request. Turning unit over within company standards.

Education

High School Diploma -

Tustin High School
Tustin, CA
01.2001

Skills

  • Multitasking ability
  • Collaborative leadership
  • Organizational skills
  • Team dedication
  • Bilingual proficiency
  • HVAC certification

Timeline

Sr. Service Manager II

The Irvine Company
08.2022 - Current

Service Manager II Village, Avella, Los Olivos

The Irvine Company, Irvine
01.2013 - 10.2022

Service Manager (Somerset & Santa Maria)

The Irvine Company, Irvine
11.2007 - 01.2013

High School Diploma -

Tustin High School

Similar Profiles

CREATE PROFILE