Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santiago Palomares

Las Vegas

Summary

Dynamic Sales Associate with proven expertise at Slotzilla, enhancing customer satisfaction through exceptional service and problem-solving skills. Adept at managing high-stress situations while maintaining a welcoming environment. Strong teamwork and time management abilities, ensuring efficient operations and fostering repeat business through relationship building. Proficient in cash handling and POS transactions.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

2
2
years of professional experience

Work History

Sales Associate

Slotzilla
07.2024 - 03.2025
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

WSS Warehouse Shoe Sale
07.2023 - 07.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Lids Locker Room
09.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Bonanza High School
Las Vegas, NV
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Slotzilla
07.2024 - 03.2025

Sales Associate

WSS Warehouse Shoe Sale
07.2023 - 07.2024

Sales Associate

Lids Locker Room
09.2022 - 06.2023

High School Diploma -

Bonanza High School