Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Santiago Quevedo

Richmond,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Versed in handling all areas of retail management including inventory merchandising, schedule development, documentation and training. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. One of my focus in drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements: managing and
assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and
ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing
action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. Bilingual: Fluent English and Spanish. Considerable computer skills and fast learner. Offering +3 years of experience Rental Store, Distribution center and Inventory procedures. Young, mature and very focus on keep growing in the industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Overnight Coach (Salary Manager)

Walmart
Houston, Tx
04.2020 - Current
  • In charge of planification of the Rental Store / Warehouse / Sales
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Developed policies and procedures for receipt, storage, issuance, and disposal of store items.
  • Trained, managed and motivated employees to promote professional skill development.
  • Trained staff on inventory control systems and procedures.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Analyzed performance data to identify areas of improvement for individuals or teams.
  • Planned and scheduled workflow according to established priorities while meeting deadlines.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Created successful plans to maximize profits and reduce loss.
  • Assigned work tasks to team members as needed based on workload demands.
  • Directed and supervised staff performance.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Managed 65+ employees.
  • Dealt with customer complaints and rectified product and service issues.

Overnight Team Lead (Supervisor)

Walmart
Houston, Tx
04.2021 - 10.2022
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Coordinated with other teams to ensure smooth execution of tasks.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Resolved conflicts between staff members or customers in a professional manner.
  • Trained new employees on safety protocols, job duties, and customer service standards.
  • Identified opportunities for process improvements within the department and shift.
  • Analyzed key performance indicators to identify effective strategies.
  • Completed paperwork accurately and timely according to established guidelines.
  • Provided leadership and guidance to overnight team members.

Fresh / Overnight Stocker

Walmart
04.2020 - 04.2021
  • Restock of the merchandise.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Operated forklift and pallet jack to transport heavy loads.

Education

Studies of Computer System and auxiliary accounting -

Universidad del Zulia (LUZ)
01.2018

Skills

  • Schedule Oversight
  • Recruitment
  • Team Training
  • Customer Relationship Management
  • Computer Skills : Windows, Windows Office, etc
  • Policy Implementation
  • Student Monitoring
  • Energetic Personality
  • Certificated to use Heavy Machines: Forklift, Electric Pallet Jack and Scissor Lift
  • Experience with Construction job, tools and processes
  • Certificated in Food & Consumables management
  • Willing to relocation (Inside USA)

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • PLE (Power Lifting Equipment) Certificate
  • OSHA procedures
  • Workplace, Respect & Harassment Prevention
  • Hazardous Materials Identification
  • Accessibility For Costumers and Members
  • WIC Compliance
  • Food Safety

Timeline

Overnight Team Lead (Supervisor)

Walmart
04.2021 - 10.2022

Overnight Coach (Salary Manager)

Walmart
04.2020 - Current

Fresh / Overnight Stocker

Walmart
04.2020 - 04.2021

Studies of Computer System and auxiliary accounting -

Universidad del Zulia (LUZ)
Santiago Quevedo