Summary
Overview
Work History
Education
Skills
Skills
Timeline
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SANTIAGO RIVAS

Medford,MA

Summary

MIT-educated Quality Engineer with 15+ years of experience in the medical and business support industries. Committed to maintaining cutting-edge technical skills and up-to-date knowledge. Adept at creating, updating, and implementing new test procedures to reduce system defects and enhance operations.

Overview

24
24
years of professional experience
1
1
Language

Work History

Senior Software Development Engineer in Test

Ascensus, Inc.
04.2022 - Current
  • Streamlined development process for faster product delivery through agile methodologies.
  • Collaborated with cross-functional teams to design and develop cutting-edge software solutions.
  • Mentored junior developers, improving their technical skills and fostering collaborative work environment.
  • Reduced software defects by implementing rigorous testing protocols and employing continuous integration tools.
  • Designed user-friendly interfaces for optimal usability, enhancing end-user experiences.
  • Integrated third-party APIs to enhance functionality and expand feature offerings.
  • Increased application security by conducting thorough vulnerability assessments and implementing best practices in secure coding techniques.
  • Delivered reliable software solutions on time and within budget, meeting project milestones consistently.
  • Contributed to ongoing improvement of team processes through regular retrospectives and proactive communication of ideas for enhancements.
  • Automated routine tasks using scripting languages, increasing efficiency in development cycle.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Updated old code bases to modern development standards, improving functionality.

Software Development Engineer in Test

Ascensus, Inc.
10.2018 - 04.2022
  • Improved software quality by designing and implementing automated testing frameworks.
  • Enhanced application performance with thorough code reviews and debugging.
  • Streamlined test processes for faster delivery, utilizing continuous integration tools.
  • Increased efficiency by automating repetitive tasks, such as regression testing and load testing.
  • Collaborated with development team to identify and resolve software defects before release.
  • Optimized test coverage by prioritizing high-risk areas during test planning phase.
  • Contributed to better user experience by providing feedback on usability issues during product design stage.
  • Supported cross-functional teams in meeting project deadlines through effective communication and collaboration.
  • Adapted quickly to new technologies, implementing them into existing test strategies when applicable.
  • Drove higher code quality standards, mentoring junior developers in best practices for writing maintainable code.
  • Assisted in selection of appropriate tools and frameworks for improving overall test automation efforts within organization.
  • Developed custom scripts to automate manual test cases, reducing time spent on routine tasks significantly.
  • Evaluated competitor products, identifying potential areas of improvement for our own software applications.

Associate Quality Assurance Engineer

Ascensus, Inc.
Newton, MA
11.2017 - 10.2018
  • Prepared Test Strategy and detailed Test Plans for web-based applications emphasizing on scope, approach and effort estimation
  • Analyzed business requirements to formulate design and, document Test Scenarios and Test Cases
  • Reduced manual cases by 60% by automating scripts using Selenium and Cucumber for regression tests
  • Tested mobile applications
  • Actively participated in Agile Scrum projects
  • Modular approach to develop Smoke, Functional – System, Integration and End to End, and Regression test cases
  • Involved in test case design and reviews
  • Responsible for testing application for functionality including Interface, System, Integration, End to End testing covering both positive and negative scenarios
  • Executed SQL queries to perform back-end testing to ensure data completeness and integrity for employer notifications

Quality Assurance Engineer

WinterWyman
Waltham, Massachusetts, United States
04.2017 - 11.2017
  • Prepared Test Strategy and detailed Test Plans for web-based applications emphasizing on scope, approach and effort estimation
  • Analyzed business requirements to formulate design and, document Test Scenarios and Test Cases
  • Reduced manual cases by 50% by automating scripts using Selenium and Cucumber for regression tests
  • Tested mobile applications
  • Actively participated in Agile Scrum projects
  • Modular approach to develop Smoke, Functional – System, Integration and End to End, and Regression test cases
  • Involved in test case design and reviews
  • Responsible for testing application for functionality including Interface, System, Integration, End to End testing covering both positive and negative scenarios
  • Executed SQL queries to perform back-end testing to ensure data completeness and integrity for employer notifications
  • Conducted Regression testing on system each time new build comes through
  • Established compatibility with third-party software products by developing program for modification and integration
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Monitored automated script activity using Control-M

Senior Software Quality Assurance Engineer

Outcome/Quintiles/Quintiles IMS
Cambridge, MA
06.2003 - 12.2016
  • Supervised Technical Operations, Development, and QA teams to facilitate release of validated test environments, increasing defect detection efficiency from 90% to 98%
  • Trained QA engineers in Cambridge and Bangalore on medical study measure validation
  • Led QA teams during validation rounds to reduce Agile software development life cycle periods by 50%
  • Oversaw defect tracking, reproduction, and reporting via JIRA and other life cycle management software to reduce defect age by 50%
  • Established compatibility with third-party software products by developing program for modification and integration
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Created spreadsheet tools for health study measure and sampling validation; expanded to development of automation and training tools
  • Designed and created automation scripts to integrate XML functionality into patient electronic data capture applications, including design and creation of training documentation
  • Reviewed and modified custom SQL code to validate electronic feeds that query measure compliance data
  • Developed and ensured adherence to testing standards and Good Clinical Practices
  • Created test measures from requirements documents, best practices, and user interviews
  • Composed and edited work instructions for quality and test procedures
  • Reviewed test plans and procedures to ensure adequate coverage of system requirements
  • Trained test technicians and operators on test hardware and software
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives
  • Collaborated with scientific, engineering, and technical personnel to resolve testing problems and system malfunctions
  • Designed metric to calculate estimates for validation of unit functionality
  • Performed external and internal audits to verify employee or client adherence to up-to-date standard operating procedures and working practices
  • Conducted formal and informal product design reviews throughout software development life cycle to provide input on functional requirements, product designs, schedules and potential issues. Leveraged experience to communicate effectively with engineering team, quickly gaining their respect and becoming valued, “go-to” team member on challenging test cases
  • Prepared Installation Qualification and Operational Qualification for validating customized clinical measure reports
  • Validated electronic records and electronic signatures in accordance to FDA 21 CFR Part 11 guidelines

Quality Assurance Engineer

Kenan/Lucent/CSG Systems
Cambridge, MA
09.2000 - 02.2003
  • Provided methodologies for object-oriented software development and efficient database design
  • Aligned office departments and increased inter-department communication and data sharing
  • Designed and executed test plan for validation of billing software
  • Monitored software development life cycle via third-party defect detection applications
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access

Education

Bachelor of Science - Mechanical Engineering

Massachusetts Institute of Technology
Cambridge, MA
2000

Skills

  • Test planning
  • Automation development
  • Innovation initiatives
  • Team leadership

Skills

  • Excellent diagnostic skills
  • Excellent problem-solving abilities
  • HIPAA trained
  • Refined system debugging and troubleshooting skills
  • Attention to detail
  • Test script development
  • Root cause analysis
  • QA tools (AppDynamics, SoapUI, Selenium IDE/Webdriver, HP QTP/UFT, LoadRunner, JMeter, Jenkins, Cucumber)
  • Reporting/ Other Tools: SQL Developer, Control-M, AppDynamics Software
  • Other Testing Software: HP Quality Center QC/ALM, JIRA, Bugzilla, SoapUI
  • Programming Languages: SQL, JAVA
  • Scripting Languages: VB Script, Python, Javascript
  • Databases: Oracle, MS SQL Server, MS Access, MySQL, Sybase
  • Web Technology: HTML, XML, Apache Tomcat
  • Operating Systems: Windows (98, 2000, XP, NT, 7, 8, 10), LINUX, MS – DOS, Mac OS, Android, iOS
  • Packages: SQL Server Management Studio, MS-Office, MS-Visio
  • Technical specifications creation

Timeline

Senior Software Development Engineer in Test

Ascensus, Inc.
04.2022 - Current

Software Development Engineer in Test

Ascensus, Inc.
10.2018 - 04.2022

Associate Quality Assurance Engineer

Ascensus, Inc.
11.2017 - 10.2018

Quality Assurance Engineer

WinterWyman
04.2017 - 11.2017

Senior Software Quality Assurance Engineer

Outcome/Quintiles/Quintiles IMS
06.2003 - 12.2016

Quality Assurance Engineer

Kenan/Lucent/CSG Systems
09.2000 - 02.2003

Bachelor of Science - Mechanical Engineering

Massachusetts Institute of Technology

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