Santiago Santos
Laredo,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Private Security Guard
Deployed Services
Laredo, TX
12.2023 - Current
- Performed foot patrols of assigned areas and monitored for suspicious activities.
- Responded to emergency alarms and investigated disturbances on premises.
- Provided escorts to customers, visitors, or employees as requested.
- Enforced facility rules and regulations in a professional manner.
- Maintained logs of all security related incidents and reported them to the supervisor.
- Conducted daily inspections of equipment and tools used by security personnel.
- Reported hazardous conditions or violations of established policies to supervisors immediately.
- Interacted professionally with customers, visitors, and staff members while providing excellent customer service.
- Inspected doors, windows, gates and other access points for signs of tampering or unauthorized entry attempts.
- Prepared detailed reports about security breaches or violations of procedures.
- Patrolled parking lots for vehicles that were parked illegally or abandoned.
- Monitored entrances and exits of buildings for unauthorized access.
- Checked identification cards from individuals entering restricted areas.
- Detected potential threats through observation techniques and responded accordingly.
- Responded quickly to calls for assistance from other departments when needed.
- Made recommendations to improve security procedures and systems.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Investigated reported incidents to protect company assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
Front Gate Attendant
Laredo Country Club
Laredo, TX
04.2021 - 03.2024
- Greeted customers, answered questions and provided information about the facility.
- Monitored entrance and exit traffic flow to maintain order in the facility.
- Provided customer service assistance by responding to inquiries and resolving problems quickly and efficiently.
- Verified identification of patrons when necessary according to established guidelines.
- Resolved conflicts between patrons while maintaining a professional demeanor at all times.
- Maintained an orderly work environment by organizing materials, cleaning surfaces, emptying wastebaskets.
- Escorted VIPs from gate entrances to designated areas in a timely manner.
- Completed daily reports detailing any incidents that occurred on shift.
- Conducted regular patrols around the facility perimeter for security purposes.
- Updated customer records on computer database accurately and promptly.
- Notified management of any suspicious behavior observed among visitors or personnel.
- Prepared incident reports documenting all violations encountered during shifts.
- Displayed excellent interpersonal skills while interacting with colleagues and guests alike.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Performed foot patrols of assigned areas and monitored for suspicious activities.
- Responded to emergency alarms and investigated disturbances on premises.
- Provided escorts to customers, visitors, or employees as requested.
- Enforced facility rules and regulations in a professional manner.
- Conducted daily inspections of equipment and tools used by security personnel.
- Maintained logs of all security related incidents and reported them to the supervisor.
- Reported hazardous conditions or violations of established policies to supervisors immediately.
- Interacted professionally with customers, visitors, and staff members while providing excellent customer service.
- Inspected doors, windows, gates and other access points for signs of tampering or unauthorized entry attempts.
- Patrolled parking lots for vehicles that were parked illegally or abandoned.
- Monitored entrances and exits of buildings for unauthorized access.
- Checked identification cards from individuals entering restricted areas.
- Detected potential threats through observation techniques and responded accordingly.
- Responded quickly to calls for assistance from other departments when needed.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Field Service Technician
E&E Air Conditioning
Laredo, TX
11.2017 - 02.2021
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone and via email.
- Responded promptly to emergency service requests from clients.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Adjusted functional parts of devices or control instruments according to specifications.
- Prepared detailed reports documenting service activities performed on each job site.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Explained and demonstrated equipment operations to customer.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Collaborated with team members to assess equipment performance needs.
- Observed field safety protocols to prevent injuries and accidents.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Maintained equipment performance by cleaning and lubricating components.
- Mentored and trained new employees on processes, flow and safety procedures.
- Handled telephone support calls to determine issues and provide solutions.
- Explained and recommended service options to customers and detailed costs.
- Communicated with vendors, upper management and peers.
- Documented repair methods and maintenance processes to improve support analysis.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Communicated with distributors to acquire necessary equipment for projects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Used online register system to ring up customer purchases, process payments and issue receipts.
Education
High School Diploma -
USMC Administration School
Camp Lajune, North Carolina02.1995
Some College (No Degree) -
Laredo Community College
Laredo, TXSkills
- Theft Prevention
- Emergency Response
- Security Regulation Enforcement
- Crime Prevention
- Pattern Recognition
- Incident Reporting
- Ground Patrol
- Customer Service
- CCTV Monitoring
- Premises Surveillance
- Employee and Visitor Screening
- Physical Combat Trained
- Physical Stamina
- Patrolling
- Reliable and Responsible
- Data Entry
- Active Listening
- Coaching and Mentoring
- Vigilant and Watchful
- Adaptable and Flexible
- Attentive and Observant
- Professional Demeanor
- Schedule Coordination
- First Aid Training
Languages
Spanish
Professional
English
Professional
Timeline
Private Security Guard
Deployed Services
12.2023 - Current
Front Gate Attendant
Laredo Country Club
04.2021 - 03.2024
Field Service Technician
E&E Air Conditioning
11.2017 - 02.2021
High School Diploma -
USMC Administration School
Some College (No Degree) -
Laredo Community College
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