Santiago Spangler
Roseville,CA
Summary
Energetic and compassionate individual with natural ability
to empathize and support others. Possesses understanding of crisis intervention techniques and strong communication skills. Driven to make significant impact by providing crucial assistance and emotional support to those in need. Additionally, obtained a proven track record of team collaboration and delivering impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Victim Advocate
Placer County District Attorney's Office
02.2025 - Current
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Accompanied clients to court to clarify processes and procedures.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
Victim Advocate
Stand Up Placer
11.2024 - 02.2025
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Developed safety plans to meet victims' assessment of need.
Lead Supervisor
Tea Bar & Fusion Cafe
07.2023 - 11.2024
- Led team to successful operations while training new hires on cafe and restaurant procedures, menu knowledge, and service standards
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
Lead Server/Café Barista
Lifetime Fitness
05.2022 - 12.2022
- Led pre-shift meetings to motivate staff and set daily goals
- Utilized POS systems and Excel to track sales and analyze data for decision-making
- Ensured compliance with health and safety regulations and company policies
- Resolved customer complaints and ensured guest satisfaction
- Managed a team of servers, bartenders, and hostesses at a busy restaurant
Front End Staff
Costco
11.2020 - 04.2022
- Resolved customer complaints in a timely manner, ensuring a positive shopping experience for all patrons.
- Assisted in maintaining adequate stock levels at the front end by regularly checking supply inventory and submitting requests for replenishments.
- Helped maintain safety standards within the workplace by promptly addressing spills, broken items, and other potential hazards.
- Contributed to inventory management by restocking shelves and organizing merchandise displays as needed.
Education
BA - CRIMINAL JUSTICE
SACRAMENTO STATE UNIVERSITY
05.2024
DEANS HONORS LIST -
SACRAMENTO STATE UNIVERSITY
05.2024
Skills
- Strategic Planning
- Conflict Resolution
- Excellent Communicator
- High Attention to Detail
- Research and Analysis Experience
- Proficiency in MS Word
- Proficiency in Outlook
- Proficiency in PowerPoint
- Documentation and reporting
- Typing Speed - 40 WPM
Certification
2025
Domestic Violence and Sexual Assault Peer Counselor Trained
Crisis Intervention
Criminal Justice Information Services - Level 1
Timeline
Victim Advocate
Placer County District Attorney's Office
02.2025 - Current
Victim Advocate
Stand Up Placer
11.2024 - 02.2025
Lead Supervisor
Tea Bar & Fusion Cafe
07.2023 - 11.2024
Lead Server/Café Barista
Lifetime Fitness
05.2022 - 12.2022
Front End Staff
Costco
11.2020 - 04.2022
DEANS HONORS LIST -
SACRAMENTO STATE UNIVERSITY
2025
Domestic Violence and Sexual Assault Peer Counselor Trained
Crisis Intervention
Criminal Justice Information Services - Level 1
BA - CRIMINAL JUSTICE
SACRAMENTO STATE UNIVERSITY
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