Santiago Troy Fabro
Dallas,TX
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Shuck N Jive
Addison, TX
04.2013 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Manager
Blue Goose Cantina
Addison / Plano / Highland Village
08.2005 - 03.2013
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Madison High School
San Diego, CA05.1995
Skills
- Food Service
- Beverage Preparation
- Menu Memorization
- Suggestive Selling
- Basic Accounting
- Handling Difficult Customers
- Inventory
- Aloha POS
- Team Training and Development
- New Hire Training
Certification
TABC certified
Food handlers certified
Timeline
Bartender
Shuck N Jive
04.2013 - 06.2023
Manager
Blue Goose Cantina
08.2005 - 03.2013
High School Diploma -
Madison High School