bar managment
Santiago Urbano Jr
Universal Studio Orlando
Vero Beach,FL
9
years of professional experience
Dynamic management professional with extensive experience at MGM Resorts International in Macau, recognized for delivering exceptional customer experiences. Certified by Forbes Travel Guide as an expert in high-standard service, with proficiency in Western dining and professional bartending. Skilled in leading teams to exceed performance and customer satisfaction targets in high-pressure, fast-paced environments. Committed to fostering a culture of excellence and continuous improvement within the hospitality industry.
Work History
2 Months
09.2026 - Current
2 Months
Bar Supervisor
Universal Studio Orlando | orlando, FL
09.2026 - Current
- Oversaw bar operations while maintaining Universal Orlando guest service standards.
- Monitored inventory levels and ordered beverage supplies, ensuring seamless bar operations.
- Developed and implemented new service approaches, leading to increased customer satisfaction.
- Addressed guest concerns with composed hospitality, ensuring timely follow-up to enhance the guest experience.
8 Years 6 Months
11.2017 - 05.2026
8 Years 6 Months
Bar & Restaurant Supervisor
MGM RESORTS INTERNATIONAL (MACAU)
11.2017 - 05.2026
- Supervised daily operations of restaurant and bar, focusing on strict compliance with health and safety protocols.
- Oversaw daily operations to ensure alignment with MGM Resorts International's corporate objectives.
- Reviewed customer feedback and data to enhance service standards, contributing to increased client retention.
- Developed beverage menu and managed inventory to maintain optimal stock levels.
- Trained and mentored new staff, fostering a collaborative team environment.
Education
Bachelor Of Science - Nursing
Our Lady of Fatima University | Valenzuela City, Philippines | 01-2012
Skills
Bar Operations
Inventory Control
Cost Control
Beverage Menu Development
Cocktail Crafting
POS Systems
Staff Training
Team Leadership
LANGUAGES
ENGLISH, FILIPINO, CHINESE CANTONESE
Accomplishments
Awarded "Forbes Certified Service Star" for exceptional client service and dedication.
Timeline
Bar Supervisor
Universal Studio Orlando
09.2026 - CurrentRead more
Bar & Restaurant Supervisor
MGM RESORTS INTERNATIONAL (MACAU)
11.2017 - 05.2026Read more
Our Lady of Fatima University - Bachelor Of Science, Nursing
Read more