Santiago Villa
Boston,MA
Summary
Skilled in customer service management and computer terminal operations, I excelled at Prime Flight Aviation by resolving passenger issues with empathy and effective problem-solving. Demonstrated exceptional teamwork and time management skills, significantly enhancing service quality. Fluent in English, Spanish & Portuguese,
Offering strong communication skills and dedication to customer satisfaction in fast-paced environments.
Developed strong interpersonal and problem-solving skills in high-pressure travel environment. Skilled in managing customer interactions, resolving issues efficiently, and ensuring smooth process. Seeking to transition into new field where these skills can drive positive outcomes and enhance team success.
One of my roll on Prime flight is Supervisor position, that lead me to Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization.
Overview
3
3
years of professional experience
Work History
Passanger Service Agent
Prime Flight Aviation (AIRFRANCE - KLM)
03.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
Bartender
Koy Fusion
08.2021 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Chelsea High School
Chelsea, MA06-2021
Skills
- Customer service management
- Computer terminal operations
- Performance improvements
- Customer service
- Active listening
- Problem-solving
- Spanish, English, Portuguese fluency
- Teamwork
- Time management
Timeline
Passanger Service Agent
Prime Flight Aviation (AIRFRANCE - KLM)
03.2023 - Current
Bartender
Koy Fusion
08.2021 - 01.2023
High School Diploma -
Chelsea High School
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