Santiago Villarreal
FedEx
Whitehall,PA
8
years of professional experience
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Work History
Team Lead
1 Year 6 Months- Operated GSE (Tugs, Commanders, Belt Loader) safely and efficiently for moving packages, documents, heavyweight, dangerous goods, and ULDs.
- Led daily workflow operations with proper use of technical equipment to maintain package sort accuracy and timely shipment movement.
- Communicated shift priorities and resolved operational concerns with supervisors and team members.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members on scan procedures, safety practices, and station operations.
Licensed Medicare Insurance Broker
5 Months- Managed inbound insurance consultations, matching coverage options to customer needs.
- Explained policy terms, exclusions, and premium structures to support informed client decisions.
- Processed quotes, applications, and renewals while maintaining accurate CRM records.
- Delivered tailored Medicare solutions to a diverse clientele.
Production Associate
7 Months- Led harvesting, seeding, and transplanting and packing workflows to maintain steady crop output and quality.
- Verified product quality during harvest, packaging, and handling for customer readiness.
- Led PPE usage and ensured adherence to OSHA and food safety practices, following SOPs to uphold high food quality standards.
- Collaborated with team on initiatives for operations improvements, utilizing integrated technology and operating systems for effective farm and plant management.
Bilingual Patient Advocate
2 Years 3 Months- Coordinated patient intake, insurance verification, and referral processing to support timely care access.
- Educated patients on financial assistance, payment arrangements, and available community resources.
- Maintained confidential documentation in electronic health records(Epic) and tracked case updates for continuity.
Bilingual Advisor II: Voice Technical Support
8 Months- Operated in fast-paced call center environment, managing high call volumes effectively.
- Provided technical support and basic troubleshooting for Polycom video conferencing units by answering Spanish and English calls and emails from global clients.
- Scheduled video conference meetings for clients.
- Responded promptly to client inquiries, delivering exceptional customer service.
Education
Bachelor's Degree - International Studies
Skills
Technical Troubleshooting
Operational Communication
Time management.
Bilingual: English & Spanish
Workflow optimization
Translation
Team Operations Management
Team Leadership
Attention to detail
Timeline
Team Lead
FedEx
04.2025 - CurrentRead More
Licensed Medicare Insurance Broker
Results CX
09.2024 - 02.2025Read More
Production Associate
Bowery Farming Inc.
11.2022 - 06.2023Read More
Bilingual Patient Advocate
BHS/Physician Services
09.2019 - 12.2021Read More
Bilingual Advisor II: Voice Technical Support
Concentrix Services
08.2018 - 04.2019Read More
Towson University
Bachelor's Degree from International Studies
Read More