Santiago Vélez García
Bogotá,Colombia
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Coordinator
Ambia Energy
Provo, Utah
11.2023 - Current
- Implemented processes that enabled remote access for employees outside the headquarters location.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Retention Specialist
Foundever
Bogota, Cudinamarca
05.2023 - 11.2023
- Utilized CRM software to monitor customer interactions and identify opportunities for retention interventions.
- Developed targeted email campaigns to re-engage dormant customers and encourage repeat business.
- Implemented creative solutions to deal with special circumstances.
Leadership and cultural studies teacher
Fundación Gimnasio Campestre
Bogotá, Colombia
01.2018 - 01.2022
- Develop a training plan liaising with the transversal and the content lead
- Design and implement a process to follow up the progress against plan
- Develop, manage, and maintain the detailed project schedule throughout the project life cycle assuming complete ownership of all aspects of the solution delivery
- Manage and provide continuous education for the teams
- Propose initiatives to improve the area's results
Consultant
Equal Consultoría y Servicios Ambientales S.A.S.
Bogotá, Colombia
01.2015 - 01.2019
- Establishment of file, corroboration of data for establishment of parameters legal and cataloging in the preparation of project registration
- Implementation of a pilot project for the organization and cataloging of data of interest business assets
Area coordinator in the audiovisual archive
Pontificia Universidad Javeriana
Bogotá, Colombia
01.2015 - 01.2016
- Design and implementation of the audiovisual archive of the Ático Center, for concepts of cataloging and storage in the patrimonial preservation of the material
- Design and direction of the Leisure and memory project with material of the registry
- Diagnosis, design and implementation of protocols for the workflows of the different production areas
Education
Historian -
Pontificia Universidad Javeriana
Bogotá, Colombia01.2014
Skills
- Cross-functional coordination
- Consulting
- Recordkeeping
- Relationship building
- Meeting coordination
- Negotiation
- Process improvement
- Information collection
Certification
- Agile management, Summa University
- Harvard negotiation method, Summa University
- Marketing, Summa University
- Time management, Summa University
- Leadership and motivation, Summa University
- Talent Management, Summa University
Languages
- Spanish, Native
- English, C1
Personal Information
- Date of Birth: 10/18/85
- Nationality: Colombian
- Marital Status: Single
Timeline
Regional Coordinator
Ambia Energy
11.2023 - Current
Retention Specialist
Foundever
05.2023 - 11.2023
Leadership and cultural studies teacher
Fundación Gimnasio Campestre
01.2018 - 01.2022
Consultant
Equal Consultoría y Servicios Ambientales S.A.S.
01.2015 - 01.2019
Area coordinator in the audiovisual archive
Pontificia Universidad Javeriana
01.2015 - 01.2016
Historian -
Pontificia Universidad Javeriana
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