Santiago Zapata
Waukee
Summary
Customer-focused with experience in fast-paced restaurant environments. Proven ability to deliver exceptional service, build rapport with guests, and handle high-pressure situations with a positive attitude. Strong communication and teamwork abilities, committed to maintaining a clean and welcoming atmosphere. Eager to contribute to a dynamic team and enhance customer satisfaction at Wasabi.
Overview
8
8
years of professional experience
Work History
Lead Flight Instructor
Vertical Vision Flight Academy
Des Moines
04.2023 - Current
- Standardized and led a team of 8 flight instructors ensuring proper training up to FAAstandards.• Monitored CFI quality and performance with quantifiable metrics.• Mentored students.• Performed stage checks in order to maintain the school’s high practical tests passing rate.• Conducted interviews with CFI applicants whenever the school was actively recruiting.
Flight Instructor
Vertical Vision Flight Academy
Des Moines
08.2022 - 04.2023
- Successfully instructed students to succeed in practical tests with over 90% first time pass rate.• Taught formalized ground school to student pilots.
Server
Siamo Pizza
Miami
01.2022 - 06.2022
- Delivered food orders promptly and courteously.
- Filled condiments and napkin containers during slack periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided excellent customer service.
Cast Member
Walt Disney World Parks and Resorts
Lake Buena Vista
01.2017 - 07.2017
- Ensured organization and planning around various attractions at the Walt Disney World Theme Parks while ensuring customer satisfaction to Disney's highest standard.
Education
Commercial Pilot -
Aviator College
Ft. Pierce, FL10-2021
Bachelor of Arts - International Business
Universidad Autónoma De Manizales
Manizales, Colombia 12-2018
Skills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Guest relations
- Stress management
- Adaptability
- Strong knowledge of Japanese cuisine
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Lead Flight Instructor
Vertical Vision Flight Academy
04.2023 - Current
Flight Instructor
Vertical Vision Flight Academy
08.2022 - 04.2023
Server
Siamo Pizza
01.2022 - 06.2022
Cast Member
Walt Disney World Parks and Resorts
01.2017 - 07.2017
Commercial Pilot -
Aviator College
Bachelor of Arts - International Business
Universidad Autónoma De Manizales