Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Santiago Zuniga

Sunnyvale,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience

Work History

Warehouse Manager

Bon Appetit @ Vmware
06.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Canteen Route Driver – Smart Service

05.2021 - 06.2022
  • Prior to beginning each day’s route, ensures that truck is properly loaded with all product required to properly service all scheduled machines following outlined operational procedures.
  • Maintains proper inventory levels and product distribution for vending machines.
  • Loads hand cart with totes of product, walks to the machines, and loads the machines
  • Returns to truck with hand truck of empty totes.
  • Performs product rotation to ensure freshness at designated client locations for vending machines.
  • Provides client and customer satisfaction in every aspect of job performance.
  • Performs routine cleaning and sanitation of vending machines and other related equipment.
  • Conducts minor service and adjustments on machines
  • When necessary, reports defective equipment to designated maintenance repair service operators or technician dispatcher.
  • Maintains accurate machine product and inventory data via a handheld computer.
  • Informs regular clients and customers of new products or services.
  • Listens to and resolves service complaints; reports all client and/or customer complaints to immediate supervisor in a timely manner.
  • Sets up merchandise and sales promotion displays, or issues sales promotion materials to customers.
  • Accountable for all receipt of goods, invoices, delivery tickets, cash received or collected, and product.
  • Conducts inventory reconciliation in accordance with established procedures.
  • Keeps company vehicle clean and organized at all times; performs pre- and post-trip vehicle inspections.
  • Performs other duties as assigned.

Supervise associates who order, receive, and put away inventory.

UTA Connection Café
08.2020 - 11.2020
  • Supervise associates who issue or ship materials.
  • Ensure that stocks and supplies are adequate, and are stored in a manner that preserves their quality.
  • Ensure that FIFO system is used to minimize waste.
  • Plan the layout and design of the storeroom, considering factors such as stock turnover, size and weight.
  • Communicate with management and make recommendations regarding non-usable, slow-moving and excess stock.
  • Resolve discrepancies between inventory and stock-control records.
  • Assists vendors in gaining access to deliver (open gates, storerooms) and supervise while area is unsecure.
  • Covers shifts for storeroom employees that are on vacation, sick, or otherwise absent.
  • Perform other duties as assigned

Break room attendant

Bon Appetite at VMware
12.2015 - 05.2020
  • Maintain cleanliness in break rooms and warehouse areas, ensuring a hygienic and organized environment.
  • Efficiently restock carts for the following day, anticipating and meeting operational needs.
  • Manage the replenishment of warehouse supplies to support ongoing operations.
  • Safely operate a box truck to facilitate the transportation of goods between various buildings.
  • Receive incoming shipments, verify contents, and appropriately document deliveries.
  • Coordinate the distribution of packages to different cafes, ensuring timely and accurate delivery.
  • Ensure the team is adequately equipped with all necessary products for daily tasks.
  • Refuel company trucks and vans, maintaining a proactive approach to vehicle maintenance.
  • Conduct inventory checks as required, contributing to accurate stock management.
  • Collaborate with team members to handle multiple tasks efficiently, assisting in workload distribution.
  • Assume responsibility for colleagues' routes in case of absence, ensuring continuity of service.
  • Fulfill additional tasks assigned by supervisors, managers, and chefs with diligence and attention to detail.

Micro Kitchen Attendant

Bon Appetite @ Google
12.2013 - 05.2015
  • Warmly welcome and assist employees upon entry to the MKs, ensuring a positive and professional atmosphere.
  • Engage with Googlers, inquire about their day, and proactively address any needs or questions they may have.
  • Maintain impeccable cleanliness in the MK area, including machines, coolers, counters, and floors.
  • Systematically restock coolers, drawers, fruit bowls, cereals, and coffee containers to uphold a well-supplied and organized environment.
  • Manage the timely removal of dish tubs, adhering to sanitation and hygiene standards.
  • Execute additional tasks as delegated by supervisors, managers, and chefs, demonstrating flexibility and a proactive approach to responsibilities.

Education

Graduate with diploma -

Menlo Atherton
01.2012

Skills

  • Customer service
  • Responsible
  • Reliable
  • Excel Proficient
  • Quick Learner
  • Inventory and Supply
  • Materials Storage
  • Guest Relations
  • Maintenance Reports
  • Trash Waste and Removal
  • Documentation
  • Mentoring and Training
  • Safety Procedures
  • Teamwork
  • Inventory management
  • Multitasking capabilities
  • Problem-solving abilities
  • Initiative taking
  • Teamwork orientation
  • Professional appearance
  • Time management
  • Equipment operation
  • Attention to detail
  • Adaptability and flexibility
  • Quality control
  • Work prioritization
  • Cross-training readiness
  • Conflict resolution
  • Safety awareness
  • Supply Replenishment
  • Supply Stocking
  • Team Support and Collaboration
  • Storage Area Management
  • Guest Service and Support
  • Guest Request Response
  • Heavy Lifting

References

  • Stephanie Aguirre, Assistant General Manager, 408-889-9929
  • Marisa Ibarra, General Manager, 831-245-5475
  • Sergio Rodriguez, Accountant, 408-386-0227

Timeline

Warehouse Manager

Bon Appetit @ Vmware
06.2022 - Current

Canteen Route Driver – Smart Service

05.2021 - 06.2022

Supervise associates who order, receive, and put away inventory.

UTA Connection Café
08.2020 - 11.2020

Break room attendant

Bon Appetite at VMware
12.2015 - 05.2020

Micro Kitchen Attendant

Bon Appetite @ Google
12.2013 - 05.2015

Graduate with diploma -

Menlo Atherton

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Santiago Zuniga