Santiago Enrique Vasquez Mestre
Nashville,TN
Summary
Business Administrator with expertise in problem-solving, effective leadership, sales, customer service, and finance. Proficient in identifying and efficiently addressing complex business challenges, leading teams towards achieving strategic objectives. Demonstrated ability to build strong customer relationships, providing exceptional service that ensures satisfaction and retention. With a solid financial background, capable of effectively managing budgets and optimizing resources to drive company growth and profitability
Overview
2
2
years of professional experience
Work History
Service Manager
The Fud Trailer
12.2023 - Current
- Solve problems
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Lead, supervise, and support the team responsible for trailers conditioning.
- Inventory of appliances.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Established team priorities, maintained schedules and monitored performance.
Junior Business Consultant - Sales Representative
The Fud Trailer
11.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Social Media Marketing.
Sales Representative
Elegance Perfumes
08.2023 - 11.2023
- Product knowledge.
- Product demonstration.
- Price negotiation.
- Handling transactions.
- Inventory maintenance.
- Customer loyalty.
- Problem-solving.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Administrative Assistant Intern Financial Dept.
Universidad Del Norte
02.2022 - 02.2023
- Support in conducting a cost study of all areas within the organization.
- Monthly analysis of macroeconomic variables.
- Financial monitoring of special university projects. - Supporting the Administrative and Financial Management area of Postgraduate studies at the university.
- National comparative evaluation (Benchmark).
- Support in special projects assigned by superiors. - Data request and verification of received information.
- Assistance in coordinating corporate events.
- Collaboration in personnel selection.
- Preparation of internal reports and briefs.
- Coordination and communication with other internal departments.
Education
Business Administration - Business Administration
Universidad Del Norte
Barranquilla, Colombia02.2023
English Course - Language
EF International Schools of English
Brighton, MA09.2017
High School Diploma -
Colegio Diocesano San Jose
Santa Marta, Colombia11.2016
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Conflict Resolution
- Goal Setting
- Analytical Thinking
- Strategic business planning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Manager
The Fud Trailer
12.2023 - Current
Junior Business Consultant - Sales Representative
The Fud Trailer
11.2023 - Current
Sales Representative
Elegance Perfumes
08.2023 - 11.2023
Administrative Assistant Intern Financial Dept.
Universidad Del Norte
02.2022 - 02.2023
Business Administration - Business Administration
Universidad Del Norte
English Course - Language
EF International Schools of English
High School Diploma -
Colegio Diocesano San Jose
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