Santiago Jimenez Reyes
sparks,nv
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Helpful Production worker easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Production Line Worker
SanMar 450, Ave
Sparks, NV
03.2019 - 10.2021
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Logged unit quantities and entered data into inventory database.
- Accessed elevated products from manlifts and high-reach ladders.
Senior Account Specialist
Optimum CX 745 W Moana Ln
Reno, NV
01.2018 - 02.2019
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Ability to review customer complaints and determine the next level of support to resolve problems while maintaining high quality customer service Recognize and find solutions to technical issues such as Communicate effectively to Team Lead about new customers complaints and propose resolutions.
- Tracked customer desires and dislikes in order to help management understand needs and update offerings.
- Supported customers with online billing, access and account issues.
- Utilized automated systems to manage and track customer inquiries through to completion.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Documented and updated case notes for each customer and work order.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Assistant Manager
Carl’s Jr
03.2016 - 11.2017
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Delivery Driver
Maestros last Mile LLC
Sparks, NV
10.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Contacted customers prior to delivery to coordinate delivery times.
Education
High School Diploma -
Galena High School
06.2017
Associates Degree -
Career College of Northern Nevada
Sparks, NV10.2022
Skills
- Production background
- Quality inspections
- Call Center Operations
- Hardware diagnostics
- Technical Troubleshooting
- Troubleshooting skills
- New program installations
- Friendly, positive attitude
- Strong Work ethic
- System diagnostics
Languages
Fluent in both Spanish and English.
Timeline
Delivery Driver
Maestros last Mile LLC
10.2023 - Current
Production Line Worker
SanMar 450, Ave
03.2019 - 10.2021
Senior Account Specialist
Optimum CX 745 W Moana Ln
01.2018 - 02.2019
Assistant Manager
Carl’s Jr
03.2016 - 11.2017
High School Diploma -
Galena High School
Associates Degree -
Career College of Northern Nevada
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