Santiana Aranda
Albuquerque
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through attentive service and effective menu memorization. Recognized for maintaining cleanliness standards and achieving high order accuracy, contributing to a positive dining atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
El Pinto
09.2025 - 11.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Flix Brewhouse
08.2024 - 04.2025
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Leveraged point-of-sale system for accurate order entry and payment processing.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Outback Steakhouse
08.2021 - 08.2024
- Crafted and served a variety of cocktails and beverages according to established recipes.
- Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
- Provided exceptional customer service, enhancing guest experience through attentive interactions.
- Collaborated with kitchen staff to synchronize drink orders with food service for timely delivery.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Longhorn Steakhouse
08.2018 - 08.2021
- Upsold menu items effectively, contributing to overall sales growth for the restaurant.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Volcano Vista
Albuquerque, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Order accuracy
- Quality control
Certification
Alcohol Certification
Food Handlers Certification
Timeline
Server
El Pinto
09.2025 - 11.2025
Server
Flix Brewhouse
08.2024 - 04.2025
Bartender
Outback Steakhouse
08.2021 - 08.2024
Server
Longhorn Steakhouse
08.2018 - 08.2021
High School Diploma -
Volcano Vista