SANTIAR MACKAY
Summary
Dedicated and compassionate Registered Nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
Advent Health Kissimmee
06.2021 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advocated for and strived to protect health, safety, and rights of patient.
Patient Care Technician II
Advent Health
03.2018 - 06.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Medical Receptionist
Pediatric Associates
01.2016 - 01.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Patient care assistant, Health unit secretary
Bethesda Hospital East
01.2011 - 01.2016
- Performed basic clinical skills under the direct supervision of the registered nurse
- Maintain timely and accurate communications, reported changes in patients' health, and support for other units.
- Fax information, make copies, and make schedule for oncoming staff.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Certified nursing assistant/ Home healthcare
Maximum Health Care services
01.2009 - 01.2011
- Assisting special needs children keeping children in a safe environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Associate of Arts - Arts
Palm Beach State College
Lake Worth, FL05.2014
Associate of science - Nursing
Herzing University
Casselberry, FL11.2021
Skills
- Clear Patient Communication
- Operation Preparation
- Intervention Management
- Wound Care
- Patient Education
- Acute and Chronic Pain
- Admissions and Discharge Processes
- Delegation and Motivation
- Postoperative Complications
- Compassionate and Caring
Certification
Chemotherapy certified
Languages
creole
Timeline
Registered Nurse, Medical-Surgical Unit
Advent Health Kissimmee
06.2021 - Current
Patient Care Technician II
Advent Health
03.2018 - 06.2021
Medical Receptionist
Pediatric Associates
01.2016 - 01.2018
Patient care assistant, Health unit secretary
Bethesda Hospital East
01.2011 - 01.2016
Certified nursing assistant/ Home healthcare
Maximum Health Care services
01.2009 - 01.2011
Associate of Arts - Arts
Palm Beach State College
Associate of science - Nursing
Herzing University
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