Santina Bernard
Kingston,St. Andrew
Summary
Results driven, self-motivated professional with experience in various facets project management, logistics planning, and customer service. Santina thrives on high pressure in fast-paced work environments and possesses strong
interpersonal and teamwork skills. Santina is a leader that will maintain team integrity and trust, and is equipped with exceptional interpersonal aptitudes in building rapport with colleagues, customers,
and diverse professionals.
Overview
2025
2025
years of professional experience
Work History
Network Migration Agent
Flow Jamaica
10.2022 - Current
- Effectively communicates company policies and procedures to customers, ensuring clear understanding and compliance
- Manages provisioning process for fiber network migration orders and other technical hardware, ensuring accurate and timely execution
- Maintains accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations at FLOW.
- Schedules, prioritizes and coordinates technician deployment relating to installation and restoration of services, balancing customer needs with operational efficiency
- Balances engaging with 50+ accounts daily; addressing customers promptly and professionally to resolve concerns, prioritizing high satisfaction rates and developing strong client relationships,
Retail Sales Support Agent
Flow Jamaica
5 2019 - 9 2022
- Delivered exceptional support to both internal teams and external customers, enhancing overall service quality
- Managed end-to-end provisioning process for new service installations
- Conducted thorough credit checks, contributing to responsible financial practices and risk management
- Performed comprehensive quality audits on mobile accounts, identifying areas for improvement and maintaining high standards
- Liaised effectively with store managers and supervisors to address and rectify agent errors, promoting continuous improvement
Heart Trainee (HR Services Department)
Wisynco Group Limited
06.2015 - 08.2016
- Actively participated in the recruitment process for Wisynco Foods, gaining valuable insights into HR practices
- Maintained accurate and up-to-date employee records through efficient data entry in our Staff Management System
Education
Immaculate Conception High School
Kingston07.2013
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Kingston11.2026
Skills
Analytical Thinking
Problem-Solving
Relationship Building
Decision-Making
Logistics Analysis
Customer Service
Shipment Coordination
Scheduling Coordination
Inventory Management
Microsoft Outlook, Word, and Excel
Customer Relations
Exceptional interpersonal communication
Timeline
Network Migration Agent
Flow Jamaica
10.2022 - Current
Heart Trainee (HR Services Department)
Wisynco Group Limited
06.2015 - 08.2016
Retail Sales Support Agent
Flow Jamaica
5 2019 - 9 2022
Immaculate Conception High School
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
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