Santina Elizabeth Gebbia
Hendersonville,NC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Tea Server
Dobra Tea
04.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Delivery Driver
Instacart
09.2020 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Restaurant Manager
Dominos
09.2019 - 08.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Driver
Dominos
05.2019 - 08.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Education
Bachelor's Degree - Communications & Marketing
Western Carolina University
11.2024
High School -
West Henderson High School
06.2015
Skills
- Microsoft Word and PowerPoint Certified Expert
- Proficient in Adobe InDesign
- Menu Memorization
- Food safety understanding
- Organized
- Independent
- Works well under pressure
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Volunteer Experience
- Manna Food Bank, Asheville, NC, 40
- Aurora Studio, Asheville, NC, 15
- Provided Marketing footwork to Advertise Events, The Mothlight
Timeline
Tea Server
Dobra Tea
04.2022 - 09.2024
Delivery Driver
Instacart
09.2020 - 04.2022
Assistant Restaurant Manager
Dominos
09.2019 - 08.2020
Driver
Dominos
05.2019 - 08.2020
High School -
West Henderson High School
Bachelor's Degree - Communications & Marketing
Western Carolina University
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