Santina Henriquez
Surprise,AZ
Summary
Focused, collaborative, and client-oriented secretary with experience managing all aspects to office management and cultivating impactful client relationships. Efficient and practical professional with excellent time management skills, business acumen, and history of preparing, organizing, and collating business documents and memos. Communicative collaborator serving as point of contact for clients, colleagues, vendors, and executive leadership.
Overview
5
5
years of professional experience
Work History
Administrative Receptionist
NIKSI
01.2023 - Current
- Serve as the first point of contact for clients, executives, and external partners by greeting them upon entry
- Sort, receive and distribute mail correspondence between departments and personnel
- Manage Site Projects - 4 AIRBNB’S
- Digitize and encrypted confidential records and ensured compliance with privacy regulations
- Assist with handling, filing and distribution of various inbound and out-bound correspondence, deliveries, invoices, and maintain a highly-organized and efficient documentation system
- Answer incoming calls in a prompt, courteous and professional manner in accordance with prescribed policies and procedures
- Perform clerical duties such as filing, photocopying, faxing, maintaining and replenishing supplies for copiers
- Integrate the tools, advice and solutions into the sales process to meet client needs, assist effectively in communicating client solutions based off of knowledge
- Manage complex schedules and providing administrative support to multiple executives
- Support seamless decision-making processes by conducting research and preparing comprehensive reports for the owner''s review
Director of First Impressions
ROC Title
03.2022 - 01.2023
- Executed daily cleaning, opening and closing duties
- Support staff by allowing access to records for viewing or processing, and followed up for return of original records for proper storage
- Sort, receive and distributed mail correspondence between departments and personnel
- Maintain master schedule and set up appointments
- Open refinance and residential resale transactions
- Prepare earnest money and closing funds receipts
- Prepare lender requests
- Recon-tracking
- Plan and executed marketing flyers
- Monitor multiple databases to keep track of all company inventory
- Coordinate personal errands, assisted in the daily operation
- Manage high call volumes with exceptional professionalism and efficiency, maintaining a positive company image
Laundry Attendant
Residence Inn By Marriott - Surprise
10.2021 - 03.2022
- Handle delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance
- Reduce turnaround time for guest laundry requests by prioritizing urgent orders and effectively managing workload
- Manage inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service
- Support hotel operations by setting up meeting rooms and banquet halls according to event specifications
- Contribute to a positive team environment by assisting houseman
Dining Room Server
Legacy House Of Avondale
08.2020 - 04.2021
- Execute daily cleaning, opening and closing duties
- Provide customer service on available products and similar options to meet and satisfy customers needs
- Monitor stocking and restocking inventory
- Maintain orderly recovery on floor
- Meal prep, baking and serving
- Maximize revenue opportunities through attentive beverage service, suggesting pairings that complemented meal choices and refilling drinks promptly
- Assist with training new servers to uphold restaurant standards for quality service and efficient operations
- Support overall restaurant cleanliness by performing regular sanitation tasks, including wiping down tables and chairs, sweeping floors, and maintaining the dishes
- Use slow periods to restock supplies, ice, trays, delivery bags, rolling silverware
Cashier Trainer
Peter Piper Pizza Inc
06.2019 - 07.2020
- Mentor new employees on cashier duties and best practices, improving overall staff performance
- Exceed productivity goals through consistent attention to detail and organization during busy shifts
- Restock and organize merchandise in front lanes
- Greet customers entering store and respond promptly to customer needs
- Assist customers in navigating company website and placing online orders, improving overall user experience
Education
High School Diploma -
Imagine Preparatory High School At Surprise
Surprise, United States05.2021
Skills
- Prioritization - Excellent
- Client Relation - Excellent
- Office Management - Excellent
- Scheduling - Excellent
- Database - Excellent
- Service Oriented - Excellent
- Critical Thinking - Excellent
- Switchboard - Excellent
- Organization - Excellent
- Time Management - Excellent
- MS Suite (Excel, Outlook, Powerpoint) - Excellent
Awards
Recognized for employee of the month - Peter Piper Pizza
Recognized for hard work and dedication - Roc Title
Recognized for strong individual and team performance - NIKSI
Timeline
Administrative Receptionist
NIKSI
01.2023 - Current
Director of First Impressions
ROC Title
03.2022 - 01.2023
Laundry Attendant
Residence Inn By Marriott - Surprise
10.2021 - 03.2022
Dining Room Server
Legacy House Of Avondale
08.2020 - 04.2021
Cashier Trainer
Peter Piper Pizza Inc
06.2019 - 07.2020
High School Diploma -
Imagine Preparatory High School At Surprise
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