Santina Terrazas
Sacramento,CA
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
JD Sports
Sacramento, CA
11.2022 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
FinishLine
Roseville, CA
02.2016 - 10.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Foot Locker
Sacramento, CA
08.2018 - 01.2020
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Franklin High School
Elk Grove, CA06-2007
Skills
- Customer Service Management
- POS Systems
- Team Development
- Operations Management
- Partnership Building
- Revenue Generation
- Employee Training
- Loss Prevention Procedures
- Employee Scheduling
- Promotional planning
Certification
- Manager Summit Leadership 2024
- Mock Shop 2022
Accomplishments
- FLYF Donations 2022
- Rookie Manager of the Year 2018
- GOLD Sales 2018
Timeline
Store Manager
JD Sports
11.2022 - Current
Store Manager
Foot Locker
08.2018 - 01.2020
Store Manager
FinishLine
02.2016 - 10.2022
High School Diploma -
Franklin High School