Santina Zaino
Duryea,PA
Summary
Customer-focused food service and salon professional with experience in overnight management crew training and closing operations. Maintains cleanliness, sanitation, and shift readiness through organized closing checklists and safety standards. Provides clear communication and consistent customer service to support smooth team handoffs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Overnight Manager
McDonald's
Pittston, Pennsylvania
06.2026 - Current
- Supervised overnight crew, assigning closing tasks to ensure timely and efficient shift completion.
- Monitored kitchen, lobby, and drive-thru cleanliness during overnight shifts.
- Coached team through effective communication and hands-on leadership, fostering strong performance in a high-volume environment.
- Maintained rigorous cleanliness and safety standards, ensuring compliance with health regulations and enhancing customer experience. for cleanliness, sanitation, safety, quality, and efficient shift execution.
- Lead daily restaurant operations and support a positive, organized experience for customers and crew members.
- Adapt quickly to changing priorities while helping the team stay organized and service-focused.
- Managed cash drawers by accurately counting and securing cash after each shift. Balanced registers after late-night service.
Crew Trainer / Closer
McDonald's
01.2020 - 05.2026
- Trained and coached new crew members across all stations, reinforcing procedures and quality standards to ensure operational efficiency during peak and closing hours.
- Executed full closing procedures to guarantee cleanliness and equipment readiness for next shift.
- Ensured safe, clean, and organized food-service environment to support health standards and operational readiness.
- Collaborated with team members and management for smooth shift transitions, enhancing operational flow.
Hairstylist
Malcolm's Haircutters
Scranton / Dallas, PA
08.2023 - 10.2024
- Styled hair for daily wear, events, and special occasions.
- Provided customer service during client consultations and salon hair services in a client-focused setting.
- Built strong client relationships through consistent service quality and close attention to detail.
- Used product knowledge and client preferences to recommend additional services and products that supported client satisfaction.
- Maintained hygiene standards while managing multiple client needs and time-sensitive appointments.
- Coordinated service appointments with dispatch calendars to support client scheduling and improve service delivery.
- Streamlined salon operations by managing daily tasks across multiple locations for smoother workflow.
- Updated scheduling records in service management systems.
- Greeted guests at arrival to create a friendly atmosphere and supported front desk reception for front office operations.
Hairstylist Apprentice/Junior Hairstylist
Debbie's Salon and Spa
Dupont , PA
03.2023 - 07.2023
- Delivered customer-focused salon services while maintaining professional presentation and strict cleanliness and sanitation standards.
- Helped stylists enhance client experiences during salon appointments. with shampooing, conditioning, and blow-drying clients to improve overall salon experience.
Education
Cosmetology License -
Empire Beauty School
Moosic, PA01-2023
High School Diploma -
Pittston Area High School
Pittston, PA06-2021
Skills
- High-volume operations
- Team Leadership & Training
- Sanitation standards
- Quality assurance
- Cash handling
- Operational efficiency
- Customer Service
- Client Relations
- Attention to Detail
- Multitasking
- Adaptability
LANGUAGES
English: Native, Spanish: Basic / Learning
Certification
- ServSafe- National Restaurant Association 2026
- Cosmetology - State Board of Cosmetology 2023
Timeline
Overnight Manager
McDonald's
06.2026 - Current
Hairstylist
Malcolm's Haircutters
08.2023 - 10.2024
Hairstylist Apprentice/Junior Hairstylist
Debbie's Salon and Spa
03.2023 - 07.2023
Crew Trainer / Closer
McDonald's
01.2020 - 05.2026
Cosmetology License -
Empire Beauty School
High School Diploma -
Pittston Area High School