Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
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Santino Garcia

Schertz

Summary

Dynamic Administrative Manager with a proven track record at the US Navy, excelling in project management and customer service. Spearheaded initiatives that enhanced administrative efficiency, resulting in multiple team awards and significant improvements in training outcomes. Recognized for exceptional attention to detail and effective communication, driving mission readiness and professional development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Manager

US Navy
Kaneo
12.2021 - 01.2025
  • Directed a team of 24 sailors in delivering administrative services to 304 squadron personnel.
  • Monitored and ensured timely completion of routine correspondence, awards, directives, and evaluations.
  • Facilitated professional development, leading to multiple team awards including Blue Jacket of the Year for fiscal year 2022.
  • Led the execution of eight training sessions, resulting in improved administrative proficiency and four pay grade advancements and a meritorious advancement.
  • Reviewed 350 travel authorizations, dedicating 25-man hours to ensure mission readiness for 6 combat detachments.
  • Processed 30 pieces of legal correspondence and streamlined 3 non-judicial punishment cases, reducing processing time by 25% and enhancing legal officer efficiency.
  • Implemented leadership strategies that increased off-duty education engagement by 50%, fostering professional growth.
  • Oversaw the precise and efficient handling of 1,640 pieces of correspondence, 356 evaluations and fitness reports, 47 directives, and 166 awards, ensuring timely completion.

Pay and Personnel Clerk

US Navy
Pearl Harbor
12.2018 - 12.2021
  • Directed team in achieving over 700 gains, losses, and customer service transactions, ensuring precise liquidation of one million dollars in entitlements and enhancing efficiency by 50 percent.
  • Delivered exceptional customer service to 2,000 sailors across 45 units and 3 areas of responsibility.
  • Resolved 500 pay discrepancies and verifications, achieving real-time results that minimized follow-up time and eliminated ongoing pay issues.

Education

Bachelor of Science - Business Administration

University of The Incarnate Word
San Antonio, TX

Skills

  • Customer service
  • Project management
  • Team building
  • Employee training
  • Effective communication
  • Attention to detail
  • Problem solving
  • Administrative support
  • Office management
  • Critical thinking
  • Office supervision
  • Performance evaluations
  • Quality standards
  • Corrective action implementation
  • Data analysis
  • HR support
  • Customer service management

Languages

Spanish
Native/ Bilingual

Certification

  • NSA/Navy top secret/SCI security clearance

Accomplishments

  • Two pay grade advancements
  • Selected to be Leading Petty Officer of admin office

Affiliations

  • treasurer for Coalition of Sailors Against Destructive decisions, and member of Second Class Petty Officer Association, helped lead multiple successful morale events that raised over $2,000.
  • Work center supervisor and completed 20 maintenance checks resulting in the divisions perfect accomplishment rate.
  • Participated in a food drive for Feds Feed Families.
  • Supported a beach clean-up as a member of Junior Enlisted Organization resulting in building relations between community and the US Navy, and beautification of local areas.

Timeline

Administrative Manager

US Navy
12.2021 - 01.2025

Pay and Personnel Clerk

US Navy
12.2018 - 12.2021

Bachelor of Science - Business Administration

University of The Incarnate Word

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