Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santino Garcia

Hesperia,CA

Summary

Working as a GM, I work in multiple departments, my main department is online shopper or Drive up and go I make sure that the orders are done on time and not have them wait. Working the the department I know the layout of the store so I can help customers with looking for an item that they can't find. I also am trained as a back up cashier, or courtesy clerk, Work in the meat department as the closer helping with customers on the meat counter and cleaning and closing the department. I am also trained in the floral department working on the load, cutting and organizing the flowers by color making custom flower arrangements for customers. I don't have that much experience in IT or Cyber security but I do know the basics and using the applications, quick learner and willing to learn everything that can help me in the future.

Overview

3
3
years of professional experience

Work History

General Merchandiser

Vons Grocery Store
Hesperia, CA
10.2023 - Current
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Picked and packed order items.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Boosted store sales by creating visually appealing and eye-catching floral displays that attracted customers'' attention.
  • Designed custom bouquets for walk-in customers that exceeded expectations while working within specified budgets.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Utilized e-commerce platforms to streamline order processing and tracking.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Operated cash register efficiently, processing transactions accurately to minimize wait times for customers.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Collected more than 6 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
  • Educated customers on proper handling and preparation techniques for various meat and seafood items, leading to increased sales.
  • Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.

Education

Certificate - Business Administration And Management

Cerritos College
Norwalk, CA
12-2025

Certificate of Achievement - Business Essentials

Cerritos College
Norwalk, CA
12-2025

Certificate - Google IT Support

Coursera
Online
08-2023

Associate of Applied Science - Business Management

Eastern Gateway Community College
Steubenville, OH
12-2021

No Degree - Computer Programming

Eastern Gateway Community College
Steubenville, OH
12-2021

High School Diploma -

Shadow Ridge School
Hesperia, CA
05-2019

Skills

  • Retail experience
  • Retail cleaning
  • Cash handling
  • Customer service excellence
  • Delivery management
  • Route planning
  • E-commerce
  • Customer service
  • Technical support
  • Prioritizing orders

Timeline

General Merchandiser

Vons Grocery Store
10.2023 - Current

Certificate - Business Administration And Management

Cerritos College

Certificate of Achievement - Business Essentials

Cerritos College

Certificate - Google IT Support

Coursera

Associate of Applied Science - Business Management

Eastern Gateway Community College

No Degree - Computer Programming

Eastern Gateway Community College

High School Diploma -

Shadow Ridge School