SANTINO SHEPARD
Dallas
Summary
Auto wholesale management professional with proven track record in dealership environments. Known for delivering impactful sales strategies and cultivating strong customer relationships. Reliable team player who adapts to changing market needs, with expertise in automotive sales and customer service.
Overview
13
13
years of professional experience
Work History
Auto Wholesale Manager
Texas Auto Value
Dallas, TX
01.2017 - Current
- Managed dealership operations to ensure optimal customer service and satisfaction.
- Streamlined processes for vehicle acquisition and trade-in evaluations, improving efficiency.
- Fostered relationships with vendors to negotiate favorable terms for vehicle procurement.
- Provided exceptional customer service throughout the entire vehicle purchasing process, fostering long-term client loyalty.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Led training sessions for dealer staff on product knowledge, sales techniques, and promotional strategies.
Warehouse Forklift Lead
E-Commerce Distribution
Fort Worth, Texas
08.2016 - 03.2018
- Maintained accurate inventory records using warehouse management systems.
- Operated forklifts and pallet jacks to efficiently move freight within warehouse.
- Collaborated with team members to ensure timely loading and unloading of shipments.
- Trained new staff on safety protocols and operational procedures.
- Loaded and unloaded trucks.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
Warehouse Forklift Operator Lead
FedEx Freight
Sunnyvale, Texas
01.2014 - 08.2016
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on safe equipment operation and warehouse procedures, enhancing team performance.
- Conducted regular audits of inventory processes, identifying areas for efficiency improvements.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Sales, Seasonal
Best Buy
Rockwall, Texas
10.2013 - 02.2014
- Operate communication systems, such as telephone, switchboard and intercom
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Assist customers with any questions and resolve issues
- Exceed department goals and sales monthly
LockBox, I-Tran Operator
Bank Of New York Mellon Financial
Richardson, Texas
10.2012 - 01.2014
- Operated financial systems to ensure accurate transaction processing and reporting.
- Monitored daily operations to maintain compliance with regulatory standards and internal policies.
- Managed complex account reconciliations, ensuring precision and adherence to deadlines in high-volume environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Education
Associates Degree - Business Administration – Accounting Assistant
Tarrant County Community College
Fort Worth, TXHigh School Diploma - undefined
Rockwall Heath High School
Rockwall, TX06-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Computer skills
- Active listening
- Time management
- Strong negotiation skills
- Goal-oriented mindset
- Vehicle knowledge
- Finance
Timeline
Auto Wholesale Manager
Texas Auto Value
01.2017 - Current
Warehouse Forklift Lead
E-Commerce Distribution
08.2016 - 03.2018
Warehouse Forklift Operator Lead
FedEx Freight
01.2014 - 08.2016
Sales, Seasonal
Best Buy
10.2013 - 02.2014
LockBox, I-Tran Operator
Bank Of New York Mellon Financial
10.2012 - 01.2014
High School Diploma - undefined
Rockwall Heath High School
Associates Degree - Business Administration – Accounting Assistant
Tarrant County Community College