SANTO MILITELLO
Summary
Expert in restaurant management and VIP guest relations, delivering exceptional service and optimizing operations. Developed personalized experiences that fostered loyalty and significantly increased sales through effective staff training and event coordination. Seeking to bring exceptional service standards and leadership to the local dining experience.
Overview
1
1
Certification
14
14
years of professional experience
Work History
SAG-AFTRA ACTOR
AGENT THE O'AGENCY
02.2012 - Current
- Television & Film actor with eight studio credits. Resume available upon request or on IMDb.
GENERAL MANAGER
VERNON'S SPEAKEASY
11.2020 - 06.2026
- Managed day-to-day restaurant operations, organizing reservations, hiring and training staff, conducting performance reviews, scheduling shifts, setting up for service, coordinating large parties, and analyzing table turn times using OpenTable for effective service.
- Oversaw daily operations to foster a welcoming environment for guests, ensuring smooth service at the upscale speakeasy.
- Organized staff scheduling to enhance team efficiency and service quality. to optimize workforce efficiency and coverage.
- Monitored inventory control to ensure optimal stock levels and minimize waste.
VIP DIRECTOR
VERNON'S SPEAKEASY
01.2017 - 06.2026
- Assumed VIP Director position with fewer than twenty members. Drove annual sales of VIP program by adding and retaining members through top-notch service, personal attention, and exclusive events. Expanded program to 120 members by 2019 and sustained membership through COVID shutdown and beyond. VIP Memberships and sales accounted for over $500,000 in yearly sales.
- Managed VIP guest relations to ensure exceptional service experiences.
- Coordinated exclusive events for high-profile guests and clients.
- Developed personalized service plans tailored to individual guest preferences.
Education
BACHELOR OF ARTS - Professional & Technical Communication
ROCHESTER INSTITUTE OF TECHNOLOGY
Rochester, NY05-1995
Skills
- Operational excellence
- Project and inventory management
- Workflow management
- Point of sale systems
- Health and safety standards
- Leadership and guest experience
- Event planning
- Market analysis
- Operational technology
- Multitasking and problem solving
- Team collaboration
- Interpersonal communication
- Conflict resolution
- Microsoft Office Suite
Accomplishments
- New Mexico Restaurant Association Manager of the Year 2022
- Increased gross sales each year from 2020 – 2025
- Increased VIP Memberships by 750% in two years
Certification
- ServSafe Food Production Manager Certificate
- ServSafe New Mexico Alcoholic Beverage Control Server Certificate
Timeline
GENERAL MANAGER
VERNON'S SPEAKEASY
11.2020 - 06.2026
VIP DIRECTOR
VERNON'S SPEAKEASY
01.2017 - 06.2026
SAG-AFTRA ACTOR
AGENT THE O'AGENCY
02.2012 - Current
BACHELOR OF ARTS - Professional & Technical Communication
ROCHESTER INSTITUTE OF TECHNOLOGY