Highly self motivated and goal-oriented professional committed to pursuing long term career in a top notch company and bring to your organization, enthusiasms, dedication, responsibility, and great work ethic, combined with a desire to utilize my skills obtained through experience in the following areas of sale , customer service and ability to multi-task.
Hi, I’m
Santonia Smith
Atlanta,GA
Summary
Overview
11
years of professional experience
1
Certification
Work History
Department Of Health
Health Educator
11.2022 - Current
Job overview
- Counsels WIC prenatal and breastfeeding women at WIC clinics through face-to face counseling, telephone support, or through breastfeeding classes and support groups.
- Received caseloads of WIC participants and makes routine contact with all participants assigned by local agency BF coordinator
- Respects confidentiality by keeping all information confidential
- Maintained accurate records of all contacts made with WIC participants by completing weekly activity worksheets and entering contact information in the NH StarLINC system in a timely manner.
- Issues electric and manual breast pumps per NH Breast Pump Distribution policy. Performs pump follow up, tracking and documentation of participant follow up per protocol.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Partnered with agencies and organizations driving improvements in community health.
Concentrix I Mac+Apple Support Advisor
Concentrix I Mac+Apple Support Advisor
04.2020 - 03.2022
Job overview
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team-building activities to enhance working relationships
SandySweets
Head Cake Decorator
01.2012 - 01.2022
Job overview
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Managed material inventory and ordered new materials when needed.
- Decorated 15 fondant and soft-frosted style cakes daily.
- Worked with customers to define cake vision based on color, theme, size and price.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Provided exemplary customer service to 25 patrons daily in high-volume shopping center location.
- Decorated cakes according to customer requests and themes
- Increased business sales by 15% by influencing purchases and attracting customers with displays and professional service.
- Worked with clients to design custom cake decorations.
- Tracked cake sales and productions processes.
United States Postal Service, USPS
Postal Worker
02.2016 - 04.2020
Job overview
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
Education
University of North FloridaJacksonville, FL
No Degree from Psychology
06.2012
University Overview
Eastside High SchoolGainesville, FL
High School Diploma
06.2009
University Overview
Skills
- Excellent customer service skills
- Ability to problem solve
- Computer based appointment booking, POS system and retailing
- Up-selling various product's and services
- Organizational, verbal and written communication skills
- Type minimum of 50 WPM
- PROFECITNET in Microsoft and apple products
- Disciplined to work independently
- Maintain customer accounts and record account information
- Make product recommendations or services to customers based on their needs and preferences
Certification
- First Aid/CPR Certified
- Naloxone-Overdose
Recognition and Response Training
for the Community 2022
- National Incident Management System
Health Equity: A Public
Health Essential
FDOH Annual OSHA Review
FDOH WIC Breastfeeding
Timeline
Health Educator
Department Of Health
11.2022 - Current
Concentrix I Mac+Apple Support Advisor
Concentrix I Mac+Apple Support Advisor
04.2020 - 03.2022
Postal Worker
United States Postal Service, USPS
02.2016 - 04.2020
Head Cake Decorator
SandySweets
01.2012 - 01.2022
University of North Florida
No Degree from Psychology
Eastside High School
High School Diploma
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