Santonio Morrison
Oklahoma City,OK
Summary
Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as dedicated and hard-working. I have excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Riverstone Logistics
Oklahoma City, OK
03.2023 - Current
- Checked in returning trucks, verifying all deliveries are made. Documenting and inputting all deliveries that weren't completed.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Resolved customer service issues promptly, responding to inquiries via phone or email in a timely manner.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Owner/Operator Truck Driver
Merchant's Camel LLC
Oklahoma City, OK
06.2009 - 11.2023
- Worked with and delivered items for large department stores.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Communicated with customers regarding delivery times and location details.
- Developed positive relationships with customers by providing excellent customer service.
- Obtained signatures needed to complete and process paperwork.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Warehouse Manager/ Sales Associate
Sears Hometown & Outlet Stores Inc.
Bethany, OK
03.2016 - 08.2018
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors, and transport companies.
- Generated warehouse shipping documents, packing lists and invoices.
Education
Business Coursework
Ohio Dominican University
Columbus, OH08-2004
Accounting And Business Management
Langston University
Langston, OK06-1993
High School Diploma -
Lawton High School
Lawton, OK06-1987
Skills
- Performance monitoring
- Staff Supervision
- Customer Relations
- Safety oversight
- Warehouse Operations
- Problem Solving
Timeline
Operations Supervisor
Riverstone Logistics
03.2023 - Current
Warehouse Manager/ Sales Associate
Sears Hometown & Outlet Stores Inc.
03.2016 - 08.2018
Owner/Operator Truck Driver
Merchant's Camel LLC
06.2009 - 11.2023
Business Coursework
Ohio Dominican University
Accounting And Business Management
Langston University
High School Diploma -
Lawton High School
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