Overview
Work History
Education
Skills
Timeline
Generic

Santoria Snowden

Beatrice,AL

Overview

4
4
years of professional experience

Work History

Account Manager

Babers Leasing
Monroeville, AL
07.2023 - Current
  • Developed pricing models for various products and services based on market conditions.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all customer interactions in the CRM system.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Sales Associate

Dollar General Store
Monroeville, AL
05.2023 - 07.2023
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Key Holder

Hibbett Sporting Goods
Monroeville, AL
10.2020 - 02.2023
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Verified accuracy of register tills at beginning and end of shift.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.

Education

High School Diploma -

J F Shields High School
Beatrice, AL
05-2017

Skills

  • Data Analytics
  • Customer Service
  • Vendor Relations
  • Needs analysis
  • Customer training
  • Client Relationship Management

Timeline

Account Manager

Babers Leasing
07.2023 - Current

Sales Associate

Dollar General Store
05.2023 - 07.2023

Key Holder

Hibbett Sporting Goods
10.2020 - 02.2023

High School Diploma -

J F Shields High School

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Santoria Snowden