Santoria Snowden
Beatrice,AL
Overview
4
4
years of professional experience
Work History
Account Manager
Babers Leasing
Monroeville, AL
07.2023 - Current
- Developed pricing models for various products and services based on market conditions.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- De-escalated customer interactions by providing alternative solutions to issues.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Sales Associate
Dollar General Store
Monroeville, AL
05.2023 - 07.2023
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Key Holder
Hibbett Sporting Goods
Monroeville, AL
10.2020 - 02.2023
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Verified accuracy of register tills at beginning and end of shift.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Ensured store was opened and closed in a timely manner according to company policies.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
Education
High School Diploma -
J F Shields High School
Beatrice, AL05-2017
Skills
- Data Analytics
- Customer Service
- Vendor Relations
- Needs analysis
- Customer training
- Client Relationship Management
Timeline
Account Manager
Babers Leasing
07.2023 - Current
Sales Associate
Dollar General Store
05.2023 - 07.2023
Key Holder
Hibbett Sporting Goods
10.2020 - 02.2023
High School Diploma -
J F Shields High School