SANTOS ALICEA
Largo,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Manager
Viva Network (Dunkin Donuts)
08.2022 - Current
- Supervised 5 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
General Manager/District Manager
White Stone Foods(Long John Silvers)
05.2019 - 08.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained 100's of employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operating Partner/ General Manager
Evermore Cafe
01.2017 - 04.2019
- Designed financial model for new business unit
- Analyzed industry trends and compiled market research data to inform planning and strategy
- Managed business finances, including paying vendors and suppliers for products services rendered
- Researched public perception of products and services and used information gathered to guide strategy development
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
- Skillfully promoted items on beverage lists and weekly restaurant specials
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Shopped for and ordered food and kitchen supplies and equipment
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Provided friendly and attentive service and exceptional hospitality.
- Developed and implemented strategies to increase sales and profitability.
Co-Manager
Amscot Financial
10.2014 - 12.2016
- Managed high volumes of financial activity in fast-paced, risk-based corporate environment
- Synthesized financial and budgetary information to solve problems and develop alternative solutions
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing
- Identified and investigated variances to financial plans and forecasts by interpreting financial results
- Answered clients' questions about purposes and details of financial plans and strategies
- Sold financial products including loans, Check Cashing, Notary Services, Pre paid debit cards.
General Manager
Dunkin Donuts
11.2010 - 09.2013
- Organized special events in restaurant, including receptions, promotions and corporate luncheons
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Actively participated in ongoing customer service programs to build sales and rapport in community
- Prepared for and executed new menu implementations
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Coordinated upper management's market visits and key account calls
- Analyzed key aspects of business to evaluate factors driving results and summarized results into presentations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Wendys International
08.2005 - 09.2010
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Correctly calculated inventory and ordered appropriate supplies
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Arts - History
College of Staten Island
Staten Island, New York01.2004
Skills
- Profitability Optimization
- Strategic Planning
- Leadership Development
- Financial Management
- Workforce Development
- Territory Management
- Inventory control and record keeping
- Staff scheduling
- Natural leader
- Strong work ethic
- Passion for customer satisfaction
- Proven cost-control expert
- Business Development
- Human Resource Management
- Trained in performance and wage reviews
- Business operations expertise
- Marketing and advertising
- Fluent in Spanish
- Skilled in People development
- Experience in multi-unit management
Certification
- Serv Safe Certified
- Notary Public
Languages
Spanish
Full Professional
Additional Information
Notary Public
Serv Safe certified
2-15 License to sell insurance Health, Life and Annuities.
Timeline
District Manager
Viva Network (Dunkin Donuts)
08.2022 - Current
General Manager/District Manager
White Stone Foods(Long John Silvers)
05.2019 - 08.2022
Operating Partner/ General Manager
Evermore Cafe
01.2017 - 04.2019
Co-Manager
Amscot Financial
10.2014 - 12.2016
General Manager
Dunkin Donuts
11.2010 - 09.2013
General Manager
Wendys International
08.2005 - 09.2010
Associate of Arts - History
College of Staten Island
Similar Profiles
SANTOS ALICEASANTOS ALICEA
District Manager at Viva Network (Dunkin Donuts)District Manager at Viva Network (Dunkin Donuts)
Tanzia ShimulTanzia Shimul
Store Manager at Anil Shah Network (Dunkin Donuts Inc)Store Manager at Anil Shah Network (Dunkin Donuts Inc)
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts