Summary
Overview
Work History
Education
Skills
Timeline
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Santos A. Machado

Florida

Summary

Dynamic and results-driven leader with over 20 years of management experience, including successful franchise ownership. Expertise in operations management, team development, and driving efficiency in high-volume, fast-paced environments. Strong background in budgeting, inventory control, and optimizing workflows to maximize profitability. Seeking new leadership opportunities within the food industry as I relocate to Florida this year.

Overview

21
21
years of professional experience

Work History

Sous Chef

Senior Charter Living
01.2023 - Current
  • Support the Executive Chef in overseeing food prep, presentation, and kitchen staff operations
  • Ensure compliance with health and safety standards, maintaining a clean and organized kitchen
  • Monitor inventory, portion control, and meal scheduling to optimize operations and reduce waste
  • Assist in creating new menu items and optimizing food costs

Corrections Officer

CT Department of Corrections
11.2021 - 12.2023
  • Supervised inmates, ensuring adherence to facility rules and regulations
  • Conducted regular security checks and cell searches for contraband
  • Managed inventory of security equipment and ensured the proper handling of assets
  • Collaborated with fellow officers to maintain safety and order within the facility

Assistant Manager

Ruby Tuesday’s
Meriden, CT
04.2021 - 10.2021
  • Managed daily operations of the restaurant, supervising 10-50 employees
  • Ensured efficient scheduling and completed employee performance evaluations
  • Handled payroll, accounting, and financial oversight
  • Directed opening and closing procedures, maintaining quality service and adherence to company policies

Job Coach

Waterbury ARC
01.2018 - 04.2021
  • Provided hands-on support for clients with daily tasks, including meal assistance, transportation, and recreational activities
  • Coordinated transportation logistics and supported classroom activities
  • Collaborated with staff and family members to ensure clients received optimal care

Franchise Owner

Nardelli’s Grinder Shoppe
Oxford, CT
10.2010 - 10.2017
  • Owned and managed daily operations of a successful franchise, overseeing 10-50 employees
  • Managed payroll, vendor relations, inventory, and financial operations to ensure profitability
  • Trained and developed staff, leading team meetings and conducting performance evaluations
  • Ensured consistent service quality and handled catering orders and event coordination
  • Participated in franchise management training to stay updated on best practices

Assistant Manager

Ruby Tuesday’s
Danbury, CT
06.2004 - 09.2010
  • Supervised daily operations and led a team of 10-50 employees
  • Managed employee scheduling and payroll processing
  • Conducted performance evaluations and provided feedback to improve team productivity
  • Ensured compliance with safety, health, and operational standards

Education

High School Diploma -

Crosby High School
Waterbury, CT
01.1998

Skills

  • Leadership & Team Management
  • Operations & Process Optimization
  • Conflict Resolution & De-escalation
  • Budgeting & Financial Oversight
  • Inventory & Cost Control
  • Staff Training & Development
  • Performance Management
  • Safety & Compliance

Timeline

Sous Chef

Senior Charter Living
01.2023 - Current

Corrections Officer

CT Department of Corrections
11.2021 - 12.2023

Assistant Manager

Ruby Tuesday’s
04.2021 - 10.2021

Job Coach

Waterbury ARC
01.2018 - 04.2021

Franchise Owner

Nardelli’s Grinder Shoppe
10.2010 - 10.2017

Assistant Manager

Ruby Tuesday’s
06.2004 - 09.2010

High School Diploma -

Crosby High School

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Santos A. Machado