Santos Galvan
Weslaco
Summary
Great customer service professional with a proven track record at Military Water Supply, excelling in complaint resolution and billing adjustments. Adept at data entry and invoice processing, I foster strong teamwork and consistently enhance customer satisfaction through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Military water supply
Mercedes
07.2023 - 03.2025
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Billing Clerk
UTRGV School of Medicine
Harlingen
08.2022 - 05.2023
- Processed invoice payments and recorded information in account database.
- Generated monthly financial statements for customers.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Submitted claims to insurance companies.
Teaching Assistant
Progreso isd
Progreso
11.2010 - 03.2021
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Participated in professional development workshops related to teaching techniques.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Instructed and monitored students in use and care of equipment and materials.
Education
High School Diploma -
Progreso Highschool
Progreso, TX05-2000
Skills
- Customer service
- Billing adjustments
- Data entry
- Financial statements
- Call handling
- Invoice processing
- Cashier
- work orders
- emails
- Credit card payment processing
- Payment processing
- Strong teamwork
- Complaint handling
Affiliations
Spend time with my kids
Shop
Read
Timeline
Customer Service Representative
Military water supply
07.2023 - 03.2025
Billing Clerk
UTRGV School of Medicine
08.2022 - 05.2023
Teaching Assistant
Progreso isd
11.2010 - 03.2021
High School Diploma -
Progreso Highschool
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