Santos Hernandez

Process Assistant

Amazon

01.2024 - Current

Developed and implemented strategies to increase customer satisfaction and engagement.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Received 'PA of the Month' 4 months after becoming the Front Half Night's PA at MDW9.
Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Partner with Area Managers to assure labor allocation for a balanced and efficient shift.
Supervised and trained between 30-40 associates per shift.
Consistently identify and drive process improvement initiatives. Recently escalated a process change for ASIN progression to my OM and Senior Operations, which streamlined barcode identification for employees, reducing barriers and enhancing workflow efficiency.
Delivered feedback to decision-makers regarding employee performance and training needs.
Provided constructive feedback to workers, which improved morale, boosted efficiency, and improved Defects Per Million Opportunities (DPMO).
Suggested to management to cross-train existing employees who are top performers to maximize team agility and performance across all departments.
Always keep company policy in mind at all times while sharing those policies with my team to ensure customers understand company processes and procedures (e.g, Fast Starts, Strong Finish, TLI, etc).
I successfully enhanced an Excel-based 'Clustering Tool' at my site, optimizing the allocation of associates in aisles to minimize congestion and improve operational flow.
Recognized by Senior Operations as the Pick PA Front Half Nights (FHN) All-Star for leading my team with efficiency and proficiency. Awarded a Superstar Trophy for my adaptability to evolving work standards and consistent delivery of high performance.
Through effective leadership and diligent monitoring, I have achieved a consistent improvement of 1.3 units per hour (UPH) week-over-week in Pick performance over the last two months. This significant progress has drawn the attention of my OB OM PPO, who personally inquired about my methods, as well as Senior Operations, who have requested that I coach other departments to replicate these results.
As a first-time Process Assistant, I successfully managed a shift of 30-40 employees independently, without an Area Manager, while simultaneously handling key responsibilities such as DIRES, GCA's, HRR's, SIMBAS, and VIA. My ability to manage these tasks effectively earned the trust and confidence of my Operations Manager.
My FHN shift spearheaded the adoption of the Pick Clustering Tool in the Bradley Region, maintaining 100% week-to-date compliance. I was recognized by the Pick PPO OM as the first to submit all three cluster view snapshots in Space Management, demonstrating full ownership and commitment to process optimization.
Developed a dedicated chat room to streamline communication between all four corners of the IB and OB night shifts, facilitating timely escalation of concerns such as labor sharing, metrics, and other operational needs throughout the shift.
Collaborated with PXT and upper management to find ways to appreciate and excite associates via events or board games.
Collaborated with Safety to develop or maintain procedures that can help Picker work safe. Some of these implementations was the use of helmets while operating in the aisles, safer box cutters, and maintaining gloves.
For my first time participating in Prime, I successfully led a team of 80-90 employees, achieving zero to single-digit Critical Pull Time misses and zero OP incidents. I also coached IB labor-shared employees, which contributed to an all-time low DPMO during Prime. Together (DS and NS), we achieved one of our largest outbound shipping days since Cyber Monday 2023, surpassing 55,316 units.

Summary

Overview

Work History

Process Assistant

Education

Associates Degree - Technology

Skills

Timeline

Process Assistant

Associates Degree - Technology

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