Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Santos Moreno

Rockford,IL

Summary

Courteous and organized food and beverage handler with 4+ years of experience serving guests at large-scale events. Skilled at decorating tables, greeting guests, refilling glasses, and clearing plates in preparation for the next course. Proactive and efficient, with a passion for exceeding guest expectations. Knowledgeable in and proficient in complying with food health and safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Restaurant Supervisor

Embassy Suites Rockford
09.2023 - Current
  • Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.
  • Conducted regular audits of financial transactions to maintain accurate records and prevent discrepancies in cash handling practices.
  • Collaborated with kitchen staff to develop new menu offerings, incorporating current culinary trends and seasonal ingredients.
  • Spearheaded employee recognition programs to motivate staff members towards outstanding performance levels consistently.
  • Increased overall sales by developing and executing successful promotional events and marketing strategies.
  • Oversaw hiring process for new employees, introducing qualified candidates who contributed positively to the restaurant''s success.
  • Maintained strict compliance with local health department regulations, achieving top ratings during inspections consistently.
  • Facilitated collaboration between front-of-house and back-of-house teams, resulting in smooth daily operations.
  • Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer concerns.
  • Optimized staff productivity by effectively delegating tasks based on individual strengths and skillsets.
  • Ensured seamless dining experiences with timely resolution of any service issues or guest complaints.
  • Improved table turnover times by refining seating arrangements and optimizing floor plans for peak hours of operation.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned and executed promotions and special events in close collaboration with management.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.

Mail Carrier

USPS
07.2021 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Banquet Server

Irish Rose Saloon
09.2020 - 02.2023
  • Efficiently serve food and beverage per supervisor expectations to 50+ guests per event - Showcase outstanding problem solving, interpersonal, and time management talents - Adhere to banquet event specifications to set up china, linen, glass, and silver - Communicate guests' problems and concerns to the banquet manager, earning a 99.8% guest satisfaction rating

Student Success Advisor

Tricoci University
09.2016 - 01.2020
  • Maintained student database and electronic records for each student contact.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Educated students on course selection to align with career goals.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Advised students individually and in groups on academic programs for individual interests.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
  • Reviewed student files to meet deadlines for completing various graduation requirements.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Maintained accurate confidential participant files to meet state and federal guidelines.
  • Investigated complaints and worked with students, parents and teachers on finding positive resolutions.

Education

Cosmetology License - Cosmetology

Tricoci University of Beauty Culture
Glendale Heights, IL
06.2016

Pharmacy Technician - Pharmacy Technology

University of Phoenix
08.2006

Skills

  • Buffet Setup and Takedown
  • Station Setup and Restocking
  • Cash Drawer Management
  • Food Distribution
  • Salad Bar Maintenance
  • Food Safety Understanding
  • POS
  • Bussing and Table Resets
  • Sanitation Standards
  • Team Management
  • Effective Leadership
  • Employee Scheduling
  • Customer Service
  • Service Quality
  • Hospitality
  • Restaurant policies and procedures
  • Problem Resolution
  • Guest Relations
  • Staff Management
  • Task Delegation
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Food presentation

Certification

Bassett and food handler certificate

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Restaurant Supervisor

Embassy Suites Rockford
09.2023 - Current

Mail Carrier

USPS
07.2021 - Current

Banquet Server

Irish Rose Saloon
09.2020 - 02.2023

Student Success Advisor

Tricoci University
09.2016 - 01.2020

Cosmetology License - Cosmetology

Tricoci University of Beauty Culture

Pharmacy Technician - Pharmacy Technology

University of Phoenix

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Santos Moreno