Santos Vega
Windsor,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven technician specializing in vehicle maintenance and equipment inspection. Known for exceptional problem-solving skills and adherence to safety protocols, ready to contribute to operational excellence and customer satisfaction. Skilled Mobile Diesel Technician with a strong focus on vehicle maintenance, diagnostics, and safety compliance. Proven ability to effectively collaborate with teams to deliver high-quality service and enhance customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Mobile Diesel Technician
Cox Automotive
Denver, Colorado
01.2025 - Current
- Diagnosed mechanical issues in diesel engines for various vehicle types.
- Performed routine maintenance including oil changes and filter replacements.
- Utilized diagnostic tools to troubleshoot electrical and hydraulic systems.
- Collaborated with team members to ensure timely service delivery.
- Maintained accurate service records and documentation for repairs performed.
- Adhered to safety protocols during all service and repair tasks.
- Assisted in training new technicians on tools and procedures.
- Communicated effectively with customers about service needs and recommendations.
- Conducted preventative maintenance checks on all assigned vehicles according to established schedules.
- Followed prescribed safety procedures while operating heavy machinery or performing hazardous tasks.
- Repaired or replaced defective parts in accordance with manufacturer specifications.
- Examined vehicle frames, bodies, transmissions, axles, brakes, steering mechanisms, and exhaust systems for damage or wear.
- Verified accuracy of invoices related to repairs performed before submitting them for payment processing.
- Diagnosed issues with fuel systems and other components using specialized diagnostic tools.
Straight Truck Driver
Denver Newspaper Agency
Denver, Colorado
11.2019 - 05.2025
- Operated straight truck for local deliveries in compliance with safety regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and reliability.
- Managed delivery schedules to maintain timely transportation of goods.
- Communicated effectively with dispatch to coordinate delivery routes.
- Loaded and unloaded cargo following proper handling procedures.
- Maintained accurate logs of driving hours and vehicle conditions.
- Assisted with routine vehicle maintenance and minor repairs as needed.
- Followed traffic laws and company policies to promote road safety during operations.
- Followed designated routes while ensuring safe driving practices were adhered to.
- Received feedback from customers regarding satisfaction level of services provided.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Interacted professionally with customers upon arrival at destination point.
- Communicated effectively with customers regarding delivery status updates.
Manager
Crown Lanes
Denver, Colorado
01.2013 - 05.2020
- Developed operational strategies to enhance team productivity and efficiency.
- Mentored junior staff on best practices and operational procedures.
- Streamlined communication channels to improve collaboration across departments.
- Analyzed performance metrics to identify areas for process improvement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
Lead Technician
Crown Lanes
Denver, Colorado
01.2013 - 05.2020
- Supervised daily operations and maintenance of bowling alleys and equipment.
- Trained new technicians on safety protocols and operational procedures.
- Conducted regular inspections to ensure equipment functionality and safety compliance.
- Collaborated with management to implement improvements in workflow efficiency.
- Managed inventory of repair parts and ensured timely replenishment orders.
- Developed training materials for ongoing technician education and skill development.
- Resolved customer complaints regarding equipment malfunctions and service quality.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Managed quality control and maintained high level of customer satisfaction.
Infantryman
US Army
Fort Carson, Colorado
09.2009 - 05.2013
- Conducted reconnaissance missions to gather intelligence and assess enemy positions.
- Operated and maintained various firearms and equipment for operational readiness.
- Collaborated with team members to execute tactical maneuvers and drills effectively.
- Provided first aid and medical support during training exercises and combat situations.
- Trained junior soldiers on procedures, safety protocols, and equipment usage.
- Participated in joint military exercises with allied forces to enhance interoperability skills.
- Prepared detailed reports on mission outcomes, challenges, and recommendations for improvement.
- Ensured compliance with military regulations during operations and training sessions.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Ensured compliance with safety regulations and standard operating procedures.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
Education
Diploma of Diesel Services And Technology - Diesel Services And Technology
Lincoln College of Technology
Denver, CO 10.2023 - 11.2024
High School Diploma -
Green Mountain High School
Lakewood, CO05-2008
Skills
- Vehicle maintenance
- Customer service
- Equipment inspection
- Problem solving
- Team collaboration
- Safety compliance
- Diagnostic troubleshooting
- Time management
- Pneumatic systems repair
- Seal replacement
- Gearbox repair
- Air brake systems
- Fluid exchanges
- Mobile repair services
- Fleet management
- Clutch repair
- Drive train repair
- Generator repair
- Roadside assistance
- Administrative experience
- Sales background
- Upselling strategies
Affiliations
- Family
- Fishing
- Hunting
- Hockey
Certification
- ASE T8
- Hendrickson Composilite SC Service and Maintenance
- Delco Remy Charging and Starting Systems
- Truck-Lite Fundamentals of Multimeter
- NFPA 70E 2024: Standard fir Electrical Safety in the Workplace
- Bendix
- Truk- Lite Master Lighting and Harness Technician
- Meritor Product Training Cam Brake Training
- RevHD Wheel End
- Stemco TQM Wheel End - Guardian HP
- Stemco TQM Wheel End - Disvover/Voyager
- Stemco TQM Wheel End - Grit Gaurd
- ConMet Hub 101
- ConMet Brake Drum 101
- Fleetec Academy Intern Course
- Meritor Product Training - Driveline
- Meritor Product Training - Electricity Basics
- ASE Refridgerant Recovery and Recycling 609
Timeline
Mobile Diesel Technician
Cox Automotive
01.2025 - Current
Diploma of Diesel Services And Technology - Diesel Services And Technology
Lincoln College of Technology
10.2023 - 11.2024
Straight Truck Driver
Denver Newspaper Agency
11.2019 - 05.2025
Manager
Crown Lanes
01.2013 - 05.2020
Lead Technician
Crown Lanes
01.2013 - 05.2020
Infantryman
US Army
09.2009 - 05.2013
High School Diploma -
Green Mountain High School
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