Santosh Basnet

• Lead operations across bar, all-day dining, room service, and banqueting, directly reporting to the F&B Manager. Act as acting F&B head during their absence, contributing to strategic planning, financial forecasting, and cross-outlet performance optimization.
  • Team Development & Performance:
  - Mentor cross-functional teams, conduct training, and foster a culture of accountability and excellence.
  • Multi-Outlet Oversight:
  - Manage daily operations across four service divisions, ensuring seamless coordination, brand consistency, and compliance.
  • Forecasting & Budgeting Support:
  - Collaborate with F&B Manager on monthly forecasts, budget planning, and cost control strategies. Analyze trends, optimize resource allocation, and align financial goals with operational realities.

Supported full-spectrum operations in a high-capacity, all-day dining restaurant catering to international clientele. Ensured seamless service across breakfast, lunch, and dinner shifts while upholding brand standards, hygiene compliance, and team performance.

• Shift Leadership

- Managed daily service flow, delegated responsibilities, and ensured team alignment across multiple shifts. Strengthened team morale and reduced turnover through hands-on leadership.

• Guest Experience Optimization

- Implemented proactive service strategies and feedback loops to elevate satisfaction and repeat visits. Elevated service consistency across high-volume meal periods.

• Compliance & Hygiene Standards

- Maintained strict adherence to HACCP and MOPH regulations, conducting regular audits and staff briefings.

• Training & On-boarding

- Mentored new hires and conducted refresher trainings to reinforce SOPs and service etiquette.

• Cross-Department Collaboration

- Liaised with culinary, stewarding, and finance teams to streamline operations and control costs.

As Captain at a specialty outlet, I led front-of-house operations with a focus on personalized service, team coordination, and premium guest experiences. I ensured smooth execution of themed events and high-standard service delivery, aligning with brand expectations and outlet positioning.

• Premium Guest Engagement

- Delivered tailored service experiences, anticipating guest preferences and elevating satisfaction.

• Event Execution & Themed Service

- Supported specialty events (e.g., Brunch, seasonal menus), ensuring consistency in presentation and timing. Coordinated with kitchen and bar teams to ensure product consistency and timely delivery.

• Up-selling & Product Knowledge

- Promoted specialty beverages and dishes through confident recommendations and storytelling.

• Service Recovery & Feedback Handling

- Supported outlet leadership in training, shift planning, and guest feedback analysis. Contributing to repeat business and positive reviews.