Santosh Kompally

• Create automated test scripts Using Automated test tool CYARA
• Improved product quality by implementing comprehensive test strategies and plans for various software applications.
• Enhanced team performance by providing guidance and mentorship to junior QA engineers.
• Reduced software defects by conducting thorough manual and automated testing on a regular basis.
• Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.
• Created call flows with Mix.Dialog in Nuance MIX Develop Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) models with Mix.nlu
• CTI Computer Technology integration Using Salesforce CRM API testing using postman Execute automated test scripts and conducting root cause analysis
• Create Automation and manual Test cases from User Requirements, Call-flows and User stories Documents.
• Write detailed test plans, creating test cases designs, and the test execution, and providing test results for customer projects
• Support test setup, analyze defect metrics data and attend defect calls
• Provide overall QA status reporting and escalate issues/risks in a timely manner to Management and assist in resolution
• Participate in Sprint Planning meetings, daily Scrum meetings, mid-sprint meetings, retrospective meetings and provide status Involved in defect management activities through identifying, logging and re-testing
• Support and assist business users regarding test planning, testing activity, and test results analysis for UAT Support other test team members and associated IT and Business resources as appropriate to implementation of testing related activities
• Recommended changes and corrections to developers for optimal software performance and usability.

• Developed and deployed production control plans and created work instructions and procedures.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Engaged internal and external customers during planning and test phases and interfaced with assigned project managers to comply with entry criteria.
• Worked on Chatbots for IVR and Chat Interactions.
• Developed and Executed automation test scripts using Cyara.
• Experience testing APIs and data integrations Using Postman
• Engaged in Contact center analytics tool Emite
• Engaged in Work force management tool Nice WFM
• Engaged in Test Management tools JIRA.
• Worked on Genesys engage and Genesys cloud platforms
• Developed comprehensive test plans, test scripts in BDD Testing using Cucumber.

• Test Genesys call routing, CTI /custom soft-phone applications and IVRs validation
• Develop Manual & automation test strategies with EMPIRIX HAMMER Automation testing tool .
• Work with Oracle RDBMS and SQL servers for to retrieve Reports and data from Database
  Hands on Experience with HP Quality Center, Rally or other quality assurance testing tools
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Advised developers on problems with databases, performance and other issues.
• Functional testing of AdWords, ETO,GTECH and SMB Sales IVR voice applications.
• Develop scripts with Cyara Platform to automate majority of regression test cases.
• Create Numerous Scripts in Cyara Replay and Cyara Cruncher for functional, regression and load testing of IVR applications. Develop grammars in Nuance Grammar Builder and use them in scripts for dynamic Speech Recognition.
• Verify right exit VDN’s and Skill based routing to Agents.Verify that SIP extensions are rightly configured on AEP (VPMS) and directs to right IVR app on VAS (Voice application servers).
• Testing IVR’s in 24+ Languages
• Analyze PBX Vectors by running traces on PBX
• Automation testing using Hammer Call Master.
• Load test using Hammer Call Master.
• Inbound calling functional testing via Direct lines.
• Inbound calling functional testing via Click2Call.
• Outbound calling functional testing via Click2Dial.
• Functional test of Call recording logic.
• SIP call flow verification.
• Spear-line ANI test to verify that IVR app is up and running.
• Verify Avaya Call Manager functions like No Agent logged in, Hold/Busy and AUX.
• Bottle service configuration to check OOH and Holiday prompts.
• Verification of Screenpop with proper UUI.,Verification of UUI on AES with TSAPI Exerciser.

• Planned and devised cohesive test plans for projects using advanced testing technologies.
• Debugged code and located root causes of problems by reviewing configuration files and logs.
• Fixed identified issues to increase productivity and boost workflows.
• Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
• Proposed development and testing improvements to positively impact usability, function and performance.
• Developed, maintained and executed manual test cases and test scripts.
• Participated in design meetings, manual test of program changes, creation and development of comprehensive test strategies.
• Tested IVR application which utilized Nuance Real Speak TTS engine.
• Tested Prompt VOX recording files to make sure they are as per Design Document.
• Supported On call for production system and worked flexibly after hours and weekends.
• Validated callers’ inputs by conducting IVR Speech Recognition.

Performed IVR testing using both DTMF and Speech method.

• Collaborated with developers and product owners to stay current on product features and intended functionality.

• Analyzed and tested different builds to identify, trace and help resolve bugs.
• Researched new tools and technologies for potential use by quality assurance team.
• Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.
• Creating project taking specific functionality of MLIVR system with one or more call flow diagrams that are made of icons in graphical editor using Hammer Call Master Client
• Written high complexity test automation scripts for configuration and automation of Hammer Call Master
• Generation of Test Scripts and enhancing Scripts through Hammer Call Master.
• Execute automation scripts in System test of release
• Handled 40 calls per day to address customer inquiries and concerns