SANTOSH SIRIKONDA
Southfield,USA
Summary
Having 7+ years of experience in the IT industry, including 5+ years of strong software experience in the design, development, testing, and deployment of web-based applications.
Certified as a System Architect (CSA) and a CKA developer for Amazon, Azure, and CKA.
Experience in PEGA Rules Process Commander (PRPC) V8.2, V8.4.4, V8.6, V8.8.3 Java, XML, PL/SQL.
Working on Pega tools like Pega Log Analyzer (PLA), Splunk, and Automatic Event Service (AES).
Responsible for monitoring the application server and web server performance for all the applications.
I have hands-on experience with IBM WebSphere console operations. Involved in multiple projects covering all the areas of the Software Development Life Cycle (SDLC), including Requirements Analysis, Application Design, Technical Design, Deployment, Testing & Debugging, and implementation.
Configured and managed flows, Harnesses, Assignments, Data & work class properties.
Experience with UNIX shell scripting. Participating in installation, configuration, upgrading, and patching activities.
Conducting performance tuning to maintain system stability. Influencing management to adopt new ideas, products, and/or approaches as relevant.
Responsible for monitoring the application server and web server performance for all applications.
Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Log Analyzer, and Performance Analyzer (PAL). Experience in Oracle database, Developed SQL scripts, Stored procedures, Functions and Packages.
Proficient in consuming RESTful web services using Spring Boot and NodeJS.
Having expertise in Devops tools such as Jenkins, Maven, Docker, Jira, and New Relic.
Developed powerful single-page applications and dynamic, responsive Web Applications with Angular 8.
Implemented user interface and user interactions based on design specifications.
Well-experienced in Core Java - asynchronous programming, multithreading, collections, and a few design patterns.
Experienced with build tools Maven and npm.
Experienced in developing applications using Visual Studio and Eclipse. Exposure to Software Engineering methodology like Agile methodology. In-depth knowledge of Kubernetes architecture, components, and operations.
I have strong knowledge of agile processes, including Scrum meetings, retrospectives, and planning.
Performing health checks to ensure application stability and coordinating with the engineering/Management team about any issues.
Experience in the Pega implementation cycle, including development, testing, troubleshooting, Bug Tracking, and fixing the issues.
Experience setting up Kubernetes clusters for Pega applications, including configuring nodes, networking, and storage.
Deploying Pega applications in the Kubernetes environment ensures all components are correctly configured and operational.
Experience in managing Docker containers hosting Pega applications, including image creation, updates, and rollbacks. Create and install the pods,
Ensure adequate resource allocation for Pega applications, including CPU, memory, and storage, and effectively manage resource quotas and limits.
Experience using tools like Helm, Terraform, or Ansible to automate the setup and management of Kubernetes resources as part of Infrastructure as Code.
Overview
7
7
years of professional experience
Work History
Pega Developer/ Pega Administrator
Mercedes-Benz Financial Services
Farmington Hills, MI
01.2023 - Current
- Involved in Upgrade of application from Pega 8.8.4 to Pega 8.8.3
- Participated in Analysis, Build, Execution, and monitoring in UAT and Production of Business process management and Business Rule Engine implementation phases using PEGA PRPC
- Implemented an Agile methodology in design and rules development phases using a Pega Rules Process Commander
- Worked in Lead role in Troubleshooting & performance tuning of PRPC applications using clipboard, Tracer, Support activities, Report generation, Defect fixing, Status reporting, issue tracking, Task Allocation, Issue resolution
- Deployment of application on WAS, Administration of IBM HTTP Server, Monitoring TCP/IP connections on all JVMs on WAS
- Administrating third-party tools used by the client
- Worked on integration rules like Rule-connect-SQL and RULE-Connect-Soap to perform query operations on the external databases and consume external web services
- Responsible for mentoring team members with PRPC flow and activities and upgrading them with the enhancement change requests (CRs) and Incident requests (INC) implemented within the project as requested by the business users
- Managed a Work Stream and coordinated touch base with other Development teams
- Knowledge-sharing sessions with other development teams to share and gain project knowledge
- Participated extensively in designing application security, which involves setting up
- Analyzed and helped in modifying the Flows/matrices and created Test cases based on them
- Involved in conducting Unit testing, Regression testing, Integration testing, and Performance Testing
- Involved in meetings and conference calls with the Vendor and Product client to gather requirements
- Supported Assembly, SIT, and Production Issues
- Worked with Pega Systems in solving some of the OOTB issues
- Prepared a Role-based Access group for the Pega Workflow team and provided security-based roles and privileges at the operator level
- PRPC Build Deployment using WebSphere on Oracle servers
- Worked with DBA on improving the response times of the various queries and the overall performance of the system
- I worked with Declare indexes, agents, and listeners. Worked on DB mapping, remote DB connection, and DB-related operations
- Query Tuning, optimization, and performance tuning for optimum reporting performance capabilities.
- Developing Stored procedures, Triggers, and Functions using Oracle databases using Oracle PI/SQL
- Designing the SQL connector to get data from the external database
- Creation of Declarative expressions for a value change on the properties
- Develop custom agents and schedulers to handle specific batch tasks
- Set up activities, data pages, and other necessary components for batch operations
- Involved in the rules management and associated tools such as export & import tools (Rule set and Rule Set Version). Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project and end-to-end integration testing of the application
- Created product rules and migrated zip files from development to QA, UAT & monitored performance regularly
- Troubleshoot and communicate with the PEGA Support team to resolve technical issues that require hot fixes from PEGA systems
- Mentored the teams that are working offshore by providing business insight and resolved functional and technical queries raised by the team
- Updated Rules, Data instances, Defects, and Hotfixes in Rule-tracking Sheet
- Unit Testing of Developed applications and solved tickets Involved in Upgrade of application from Pega 8.8.4 to Pega 8.8.3
- Upgrade the whole UX of the application by applying correct skins and responsive layouts
- Removing the deprecated controls and Custom controls with OOTB controls so that the application is accessible on other devices also
- Bug fixing in case the functionality has been broken after the upgrade so that the business is not impacted
- Coordinating with the PEGA GCS team for the SRs while upgrading the application
- Preparing technical documents and upgrade documents for the different modules of the application
- Involved extensively in the migration and deployment of the application rules from Dev to QA, UAT, and Production environments
- Involved in testing and troubleshooting the issues of applications using PRPC tools like Rules Live UI
- Good Knowledge of various integrations, including SOAP connector, Email services, CTI services(Inbound /Outbound ), and file services/connector. Major role in implementation planning
- Converting SQL Rules to support Oracle Syntax
- Installing Pega WAR file in JVM/Cluster level with PostgreSQL
- Experience with Docker and container orchestration Executing the PEGA media file scripts to generate the PEGA DB scripts and set up the PEGA Database with split schema Specialized in external authentication for PRPC using Single Sign On, developed authentication rules and also configured the Web.XML for request redirecting
- Proficiency in scripting languages (e.g., Bash, Python) and automation tools
- Providing support to development and operations teams regarding Kubernetes and Pega-related queries and problems
- Migrated the complete UNIX file Structure into a new Linx Environment
- In-depth knowledge of Kubernetes architecture, components, and operations
- Worked with Metrics Collection: Set up and managed tools for collecting metrics using Prometheus and Grafana to monitor the performance of Pega applications and Kubernetes cluster
- Skilled in implementing and overseeing centralized logging solutions for effective debugging and auditing purposes
- Knowledge of networking and storage configurations in Kubernetes environment.
- Creating and maintaining documentation related to Kubernetes cluster setup, deployment procedures, and operational guidelines
- Work closely with development, DevOps, and IT infrastructure teams to ensure seamless integration and operation of Pega applications on Kubernetes.
- Develop and test disaster recovery plans to ensure business continuity in case of failures.
- Define and manage resource quotas, limits, and requests for Pega applications to optimize performance and resource utilization.
- To ensure system reliability, perform regular maintenance tasks, such as disk cleanups, defragmentation, and resource optimization.
- Security patches should be regularly applied to the Kubernetes cluster and Pega applications to prevent vulnerabilities.
- Install, configure, and maintain database systems (e.g., Oracle, SQL Server, PostgreSQL) used by Pega applications.
- Configure network settings, including firewalls, load balancers, and DNS, to support Pega application connectivity and security
- Perform regular maintenance tasks, such as disk cleanups, defragmentation, and resource optimization, to ensure system reliability.
- Implement and manage user access controls, ensuring only authorized personnel can access critical infrastructure and application components.
- Collaborated with cross-functional teams for seamless integration of Pega applications into existing systems
Cloud Engineer/ Application Administrator
State University of New York
New York, NY
09.2021 - 01.2023
- A built server stack including AWS EC2 Linux, Security Group, and EBS Volume using Cloud Formation Script and Jenkins. Managed cloud environments by organization security guidelines.
- Automate cloud operations using scripts and configuration management tools. Implemented and supported DevOps practices in the Cloud Environment
- Implemented cloud security measures, including firewalls, identity management, and access controls
- Conducted regular security assessments and audits
- Developed Jenkins job to execute operation tasks using Ansible and scripting languages such as Python or bash
- Built and improved the reliability and performance of cloud applications of cloud applications and cloud infrastructure deployed on Amazon Web Services
- Created and attached volumes onto EC2 instances and made sure all attached volumes have EBS Snapshots initialized
- Created VPCs and attached all applicable components needed to build a fault tolerance and highly available environment
- Installed and configured Atlassian products (Jira and Confluence) and LAMP applications on EC2 instances and performed various software installations
- Launch and configure local and external database servers on EC2 and RDS instances.
- Developed custom scripts for automating routine tasks, increasing team productivity, and reducing manual errors
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
Pega Application Administrator
Logicmind.Inc (Tech Mahindra)
Hyderabad, IND
07.2020 - 09.2021
- Understanding of Pega Platform architecture and deployment
- Performed day-to-day administration of the Pega system
- Installed Pega software
- Installed/Configured Tomcat App Server
- Worked with DBA to set up Database
- Collaborated with clients and multiple teams to troubleshoot and resolve system issues
- Formulated business solutions to meet established objectives and goals
- Assisted in screening and troubleshooting application issues using PRPC tools
- Keep abreast of patches, including minor and major version release
- Coordinated with the PEGA support team to troubleshoot and fix technical issues
- Supported process development and team maintenance activities and development and implementation of system updates
- Performed configuration and integration of various PRPC components
- Writing code and unit tests, working on specs, automation, and conducting code reviews and testing
- Assisting in manual application code deployments. Responsible for maintaining the operational health of the deployed application
- Provided technical leadership to application teams on multiple applications
- Understanding of security principles and practices relevant to Pega applications and environments
- Coordinate with Pega support and service providers for issue resolution and platform enhancements
- Conducted root cause analysis for recurring issues and implemented preventive measures
- Manage application versions and ensure smooth transitions between different versions
- Configured Database Connectivity for Pega
- Performed Code Promotions from one Environment to Environment
- Setup user Accounts (operators) and permissions (Access groups)
- Created rulesets and applications
- Involved in the design of class structure, properties, flows, and activities
- Involved in resolving the technical issues during integration testing and User Acceptance Test (UAT)
- Developed Rules for validation and integration rules pertained to rule-connect and rule-service
- Integration varies from connecting disparate systems internally and externally to the organization.
- Performed troubleshooting issues
- Reviewed Logs files
- Troubleshooting & performance tuning of PRPC applications using Log Analyzer
- Checked server resources for any issues related to out-of-memory or high CPU utilization
- Performed Pega upgrade
- Created Data classes and DB tables for integrating with external systems Evaluating merits and risks of upgrades, coordinating with appropriate staff to execute patches to deployed applications, monitoring day-to-day operational health of thePEGA PRPC application
- Created components to deliver necessary reports and formulated strategies for integrating key business logic
- Worked extensively in designing application security, which involves setting up Access groups, Access Roles, Operators, Application IDs, org Divisions, Org Units, and Workgroups
- Assisted in designing and formulating technical strategies that conform to business standards, client specifications, and best practices
- Contributed to review, design, fabrication, and deliverance of enhanced software solutions
- Assisted in designing and screening applications and conducting system performance analysis
- Generated automated reports and developed list view and summary view reports
- Identifying exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges
- Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement
- Strong verbal and written communication skills to effectively interact with diverse stakeholders and document procedures.
- Implemented new applications, features, and enhancements to existing applications
- Collaborated with cross-functional teams to define requirements for new application features, driving successful project completion
Application Developer
Value Labs LLC
Hyderabad, IND
05.2019 - 09.2020
- Involved in the design of the core implementation logic using MVC architecture
- Used Apache Maven to build and configure the application
- Implemented Hibernate at DAO layer by configuring hibernate configuration file in different databases
- Configured spring XML files with required action mapping for all the required services
- Developed dynamic web pages using JSP, JSTL, HTML, Spring tags, jQuery, JavaScript
- Performed unit testing for the developed code using Junit
- Developed design documents for the code developed
- Involved in designing and creating database tables using the PostgreSQL database
- Used Hibernate to store the persistence data in the PostgreSQL database and wrote HQL to access the data from the databases
- Implemented RESTful-based web services calls to services
- Involved in the build mechanism of the application under Windows and Linux Environment
- Developed gateway serve application code in Java
- Getting the new application enhancements and fixing the bugs accordingly
- Password change on the configuration folder
- Restarting services using shell scripting and clean server cache
- Reporting the project status to the teams on time
- Prepared the Functional Specification and the Technical Specification Document
- Application maintenance and Production Support Creating alarms and notifications for EC2 instances using Cloud Watch
- Installed the application on AWS EC2 instances and configured the storage on S3 buckets
- Experienced with event-driven and scheduled AWS Lambda functions to trigger various AWS resources.
- Configured AWS Identity and Access Management (IAM) Groups and Users for improved login authentication, auto-scaling the instances to design cost-effective, fault-tolerant, and highly reliable systems.
- Provided excellent customer support, addressing client concerns and resolving issues promptly
- Enhanced application functionality by implementing new features and optimizing existing code
- Maintained up-to-date technical knowledge, staying informed on industry trends and best practices for application development
- Worked closely with clients throughout the development process to gather feedback, ensuring that final products met their expectations
- Leveraged cutting-edge technologies like machine learning algorithms or AI tools when designing innovative solutions tailored specifically toward target audiences'' needs and preferences
- Implemented user-friendly interfaces, improving overall user experience and satisfaction rates
- Assisted with training junior developers, providing guidance on best practices in application development
- Leveraged cutting-edge technologies like machine learning algorithms or AI tools when designing innovative solutions tailored specifically towards target audiences'' needs preferences
Full Stack Java Developer
Talent Sprint Pvt. Ltd
Hyderabad, INDIA
04.2018 - 06.2019
- Worked under Agile methodology Environment
- Used Hibernate session interface for CRUD operations
- Developed the presentation layer using MVC, JSP, HTML, CSS, and Client validations using jQuery
- Involved in the computing life cycle of design, development, and testing of application
- Maven is used to build the application
- Hands-on experience with integrated Development Environments and tools like Eclipse, STS
- Applications are designed using J2EE, JSP, and Web Services
- Involved in requirements gathering in design, development, unit testing, and bug fixing
- Good with the latest Java 8 features such as Lambdas, streams, optional keywords, and Java Time API
- Developed test cases and performed unit testing using JUnit
- Experience in Automating, Configuring, and deploying instances on AWS environments familiar with EC2, Cloud watch, Cloud Formation, and Managing security groups on AWS
- Developed User Interface application modules using HTML5, CSS3, JavaScript, JQUERY
- Implemented Angular Router to enable navigation from one view to the next as the agent performs application tasks
- Experience with Responsive Web Design, Bootstrap
- Involved in Developing an application based on J2EE using Hibernate and Spring framework
- Used Rest client - POSTMAN and SOAPUI tools to test REST API services
- Used Jenkins for CI/CD Continuous Implementation and Continuous Delivery on EC2 Instance
- Developed test cases and performed unit testing using JUnit.
- Contributed to the successful completion of projects by meeting tight deadlines and delivering high-quality code
- Led code reviews to ensure adherence to coding standards while providing constructive feedback to peers
- Refactored legacy code to improve maintainability and adhere to current coding standards
- Developed user-friendly interfaces for web applications, improving user experience and satisfaction
- Built databases and table structures for web applications
Java Developer
PracTiEASE Pvt.Ltd
Hydarabad, IND
11.2017 - 04.2018
- Developed Web pages by using HTML5, CSS3, jQuery and JavaScript
- Designed Class Diagrams and Collaboration diagrams in UML
- Frontend and backend programming
- SQL queries and any relational database systems
- Extensively used SQL developer for writing queries
- Used JSP and Servlets for web development
- Developed block Diagrams and Logic flow charts
- I developed the back-end part using the Hibernate persistence Framework.
- Reduced software bugs by conducting thorough unit testing and collaborating with QA teams
- Documented code clearly and consistently to facilitate easy understanding by fellow developers during maintenance or updates
- Led code reviews to ensure adherence to coding standards while providing constructive feedback to peers
- Developed user-friendly interfaces for web applications, improving user experience and satisfaction
- Ensured seamless integration of Java-based applications with databases, APIs, and other systems
Education
Associate of Arts - Computer And Information Sciences
State University of New York
New York, NY12.2022
High School Diploma -
Jawaharlal Nehru Technological University
Hyderabad, IND04.2018
Skills
- Business Process Management
- Case Management Design
- Software Documentation Control
- Source and Version Control: Git, Github
- RDMS Development
- Databases: Oracle, MongoDB
- JS Frameworks: React, Angular, Vue
- Teamwork and Collaboration
- Performance Evaluation and Optimization
- API Design and Development
- Amazon Web Services
- Programming Languages: Java, C#, Net, Python
- Pega Platform Expertise
- Pega PRPC Frameworks
- Pega Cloud Services
- Agile Methodology Experience
Personal Information
Title: Visionary Pega Developer/Administrator and Cloud Engineer
Timeline
Pega Developer/ Pega Administrator
Mercedes-Benz Financial Services
01.2023 - Current
Cloud Engineer/ Application Administrator
State University of New York
09.2021 - 01.2023
Pega Application Administrator
Logicmind.Inc (Tech Mahindra)
07.2020 - 09.2021
Application Developer
Value Labs LLC
05.2019 - 09.2020
Full Stack Java Developer
Talent Sprint Pvt. Ltd
04.2018 - 06.2019
Java Developer
PracTiEASE Pvt.Ltd
11.2017 - 04.2018
Associate of Arts - Computer And Information Sciences
State University of New York
High School Diploma -
Jawaharlal Nehru Technological University
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