Santosha Aaron
Houston
Summary
Seeking to obtain a management position which allows for advancement in establishing excellent working relationships with customers, employees, vendors and contractors. Dedicated to continuously challenging development in the face of rapidly evolving markets. Highly results oriented and proactive in finding cost-effective solutions to company-wide obstacles. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Collection Manager
Transworld Systems Inc.
09.2021 - Current
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
- Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
- Oversaw daily posting of payments to customer accounts.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
- Supervised staff of collectors, monitoring phone calls and letters.
USAA Collections Manager
Alltran
05.2019 - 09.2021
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Manager
Sutherland Global
11.2015 - 05.2019
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Assistant Community Director
CWS Management
10.2012 - 11.2015
- Collaborated with community members to develop and implement service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Improved communication between management and residents by implementing new channels such as social media updates and monthly newsletters.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Conducted property checks and addressed violations with residents.
- Implemented strategies to increase public awareness of social and community service programs.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
Education
High School Diploma -
Mayde Creek High School
Houston, TXSkills
- Marketing
- Process improvement strategies
- Operational Reporting
- Communication
- Problem-solving
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Management
Management
References
Available upon request.
Timeline
Collection Manager
Transworld Systems Inc.
09.2021 - Current
USAA Collections Manager
Alltran
05.2019 - 09.2021
Sales Manager
Sutherland Global
11.2015 - 05.2019
Assistant Community Director
CWS Management
10.2012 - 11.2015
High School Diploma -
Mayde Creek High School
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