Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Work Preference
Timeline
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Santosha Inguva

Santosha Inguva

Buford,GA

Summary

Adept at managing high-stress situations and prioritizing tasks, my tenure at First Transit honed my skills in dispatch software and customer relations. Expertly coordinated a fleet's routing and addressed customer needs, enhancing operational efficiency and client satisfaction. Proven track record in improving data tracking and conflict resolution, demonstrating a commitment to quality control and service excellence.

Overview

2
2
years of professional experience

Work History

Dispatcher (Para Transit)

First Transit
07.2022 - 02.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking and monitoring the dispatched fleet vehicles continuously.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Customer Service Representative

First Transit
01.2022 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Made reservations and booking for the clients, made changes in the booking upon clients requests and offered suggestions in the requests made whenever needed.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

MBA - Human Resources And Finance

Jawaharlal Nehru Technological University
India
05.2012

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Schedule Management
  • Dispatch Coordination
  • Updating logs
  • FCC communication protocols
  • Route Navigation
  • Incident Reporting
  • Route Planning and Adjustment
  • Quality Control

Quote

No lotus can manifest without mud
Thich Nhat Hanh

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement

Timeline

Dispatcher (Para Transit)

First Transit
07.2022 - 02.2024

Customer Service Representative

First Transit
01.2022 - 06.2022

MBA - Human Resources And Finance

Jawaharlal Nehru Technological University

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Santosha Inguva