Santosha Muhammad
Katy
Summary
Customer Service Specialist with extensive experience at Comcast Cable Company, recognized for excellence in complaint resolution and account management. Skilled in innovative problem solving and payment processing, resulting in high customer satisfaction and retention rates. Detail-oriented and committed to confidentiality, thrives in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Comcast Cable Company
Philadelphia
08.2017 - Current
- Delivered outstanding service to new and existing customers by addressing concerns and providing tailored solutions.
- Assisted customers with payments and established payment plans for account updates.
- Explained benefits and features to enhance client retention strategies.
- Resolved problems through knowledgeable, friendly service to promote high customer satisfaction.
- Educated customers on special pricing opportunities and company offerings.
- Processed payments, informed customers about billing procedures, and set up payment options.
- Consulted with customers to effectively address service and billing issues.
- Utilized techniques to de-escalate conflicts during customer interactions.
Customer Service Representative
Advance America Cash Store
Houston
12.2015 - 02.2017
- Processed loan applications to facilitate timely approvals.
- Tracked and balanced safe deposits to ensure accuracy.
- Maintained and organized banking paperwork and tracking documents systematically.
- Prepared monthly employee schedules to optimize staffing levels.
- Monitored daily operations and enforced safety protocols for staff and center.
Payroll Admin
Durham School Services Inc
Milwaukee
11.2011 - 11.2014
- Served as primary contact for employees regarding scheduling and payroll inquiries.
- Processed payroll and maintained accurate payroll information as needed.
- Prepared and updated payroll records and reports to ensure compliance.
- Provided accounting support to financial personnel, including Accounts Receivable and Accounts Payable.
- Maintained high ethical standards in interactions with customers, colleagues, and community members.
Education
High School Diploma -
Joyce Kilmer
Milwaukee, WI06.1991
Skills
- Refund management
- Prioritization and multitasking
- Innovative problem solving
- Account management
- Data confidentiality
- Payment processing
- Data entry proficiency
- Customer needs assessment
- Complaint resolution
- Attention to detail
- Analytical skills
- Call center operations
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Multiple technical awards for work performance.
- Received award for customer service recognition and works well with the other team members.
Education and Training
Trained in multiple office software such as Einstein, Workday, CSG, Kronos, and Microft word.
References
References available upon request
Timeline
Customer Service Specialist
Comcast Cable Company
08.2017 - Current
Customer Service Representative
Advance America Cash Store
12.2015 - 02.2017
Payroll Admin
Durham School Services Inc
11.2011 - 11.2014
High School Diploma -
Joyce Kilmer