Santosh Kumar Gouda
Fort Collins,CO
Summary
As a student with focus on product management and cybersecurity, I bring a blend of technical expertise and strategic thinking to drive innovation and secure digital solutions. My experience spans managing product lifecycles, ensuring seamless integration of security at every stage. I excel at solving complex challenges and aligning technology with business objectives to deliver impactful results.
Overview
3
3
years of professional experience
Work History
SEPO Investigation Specialist - EN
Amazon India
10.2021 - 08.2024
- Conducted thorough investigations as a Compliant Investigator to resolve customer and seller disputes
- Analyzed seller transactions to ensure compliance with protocols and SOPs
- Developed strategies to prevent IP infringement on product detail pages
- Performed duties as an Appeals Investigator to support fair decision-making processes
- Improved team performance by analyzing performance metrics and driving customer satisfaction
- Managed team schedules and break adherence as the team's point of contact to ensure operational smoothness
- Shadowed senior investigators to enhance investigation processes, focusing on improving IPH (Issues Per Hour) and quality metrics
- Led site-level engagement initiatives to foster a positive work environment
Education
Master of Computer Information Systems -
Colorado State University
05-2026
Master of Computer Application -
Berhampur University
10.2020
BSc. - Physics
Berhampur University
05.2016
Skills
- Programming Languages: Python, Core Java, C#, HTML, CSS
- Database Management: Oracle
- Project Management: Project Coordination, Budget Control, Risk Management, Agile Methodologies
- Cybersecurity: Cybersecurity Frameworks, Cryptography, Threat Analysis, Vulnerability Assessment, Incident Response, API Security
- Software Development: Software Development Lifecycle (SDLC), Security Training, Security Metrics, User Experience (UX) Principles
Ethical and honest
Undercover operations
Covert investigations
Claims resolution
Claims documentation
Policy limits
Affiliations
- Awarded Best Employee of the Month twice as an Intellectual Property Investigator, at 2-month and 10-month intervals.
- Upskilled from complaints handling to appeals within the first 2 months.
- Led quality maintenance for the team and acted as the point of contact for team engagement, fostering a positive and collaborative environment.
Languages
English
Full Professional
Hindi
Native/ Bilingual
odia
Native/ Bilingual
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteRemoteHybridQuote
I have heard that musicians never retire until the time when there is no more music in them. I live my life in
that kind of thinking, I have so many songs to sing in me and it will never end until my death. So I believe I
can make so much more progress, I can learn anything, and be anything.
Timeline
SEPO Investigation Specialist - EN
Amazon India
10.2021 - 08.2024
Master of Computer Information Systems -
Colorado State University
Master of Computer Application -
Berhampur University
BSc. - Physics
Berhampur University
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