Over ten years of management experience!
Santos P Chavez III
I've been in management and would be of great use, I would love to stay with a company long term.
San Antonio,TX
Summary
Efficient professional with proven ability to organize and prioritize tasks, working independently with little supervision or with diverse personalities using tact and diplomacy to achieve an end goal. Very resourceful and highly adaptable to change, new environments, and implementation of new systems. Eager to learn new and improved methods.
Overview
10
10
Work History
Chef
The Blueberry Muffin Restaurant
Plymouth, MA
12.2019 - 03.2020
- Ensured accountability by all personnel in meeting standards for meal service, presentation, and quality of food items.
- Planned, organized, and supervised daily culinary operation of restaurant and catering services.
- Supervised menu planning and verified prep and line cook compliance with recipes.
- Established and enforced presentation standards to uphold the establishment's reputation.
- Created new recipes, working with executive chef to offer unique menu.
- Monitored the operation of the kitchen to check for proper sanitation.
Food Service Manager
Northside Independent School District
San Antonio, Texas
02.2017 - 07.2019
- Make deposits, conduct monthly inventory, train staff on new procedures. This included Sexual Harassment, safety, lock down and active shooter classes. Along with Benefits and Insurance packages for my staff, both individual and a class setting.
- Monthly inspections were all at 100%.
- Liaised with facility administration and customers to address requests and resolve problems.
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.
- Managed food and supplies inventory to keep adequate levels for expected demands.
- Inspected received food items to verify quality, quantity, and freshness of goods received.
- Assisted in developing menus based on expressed preferences of client and contract requirements.
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
- Scheduled department staff strategically to maintain proper coverage based on business volume.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Oversaw training of 8 team members.
General Manager
SUBWAY®Restaurants
San Antonio, TX
07.2010 - 11.2016
- Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.
- My unit was number 2 in Texas in sales, I found an internal thief and terminated.
- I facilitated Onboarding, Insurance and Benefits packages, Sexual Harassment classes and new Health and Safety procedures from the State and local level.
- Maintained an onsite presence to ensure the operations team met all company operational standards.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed.
- Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees.
- Reversed poor performing stores by revising systems, processes, training programs, and personnel.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Manager Level
Whataburger Restaurants L&C
San Antonio, TX
11.2001 - 06.2010
- Continuously classified and filed records to keep the system efficient and all information organized.
- Supported back office procedures, including hiring and employment processes. This included Onboarding, Sexual Harassment classes, new company procedures and new Health and Safety procedures at the State and local level.
- Maintained an onsite presence to ensure the operations team met all company operational standards.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Reversed a poor performing store by revising systems, processes, training programs, and personnel.
- Transformed struggling business into an industry leader by restructuring organization and implementing business plan to penetrate new markets.
- Increased employee job satisfaction with hands-on, motivational approaches.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Increased revenue and reduced risk by enforcing company policies and improving operations.
Production Worker
Avanzar Interior Technologies
San Antonio, TX
2020.10 - 2021.04
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
Education
GED -
San Antonio College
San Antonio, TX 05.1992 - 05.1992
Certificate - Diversity And Inclusion in The Work Place
ESSEC Business School
3 Ave Bernard Hirsch, 95000 Cergy, France. Online 04.2020 - 04.2020
Certificate - Creative Problem Solving
University of Minnesota
Duluth, MN Online 04.2020 - 04.2020
Certificate - Digital Product Management: Modern Fundamentals
University of Virginia
Charlottesville, VA Online 04.2020 - 04.2020
Certificate - Stanford Introduction To Food And Health
Stanford University
Stanford, CA Online 04.2020 - 04.2020
Certification - Certification in Food Safety, Manager Certificate
National Standards Institute
ANSI, ServSafe Online 09.2020 - 09.2020
Skills
Hiring standards
undefinedTimeline
Production Worker
Avanzar Interior Technologies
2020.10 - 2021.04
Certification - Certification in Food Safety, Manager Certificate
National Standards Institute
09.2020 - 09.2020
Certificate - Diversity And Inclusion in The Work Place
ESSEC Business School
04.2020 - 04.2020
Certificate - Creative Problem Solving
University of Minnesota
04.2020 - 04.2020
Certificate - Digital Product Management: Modern Fundamentals
University of Virginia
04.2020 - 04.2020
Certificate - Stanford Introduction To Food And Health
Stanford University
04.2020 - 04.2020
Chef
The Blueberry Muffin Restaurant
12.2019 - 03.2020
Food Service Manager
Northside Independent School District
02.2017 - 07.2019
General Manager
SUBWAY®Restaurants
07.2010 - 11.2016
Manager Level
Whataburger Restaurants L&C
11.2001 - 06.2010
GED -
San Antonio College
05.1992 - 05.1992
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