Summary
Overview
Work History
Education
Skills
Timeline
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Santoya Rodriguez

Columbia,SC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Event Staff

UES, Inc.
06.2011 - Current
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked invitations and oversaw proper seating.
  • Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
  • Alerted guests of venue rules and reported infractions or violations to appropriate parties.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Communicated with coworkers using electronic devices such as computers and radios to ensure safety concerns were addressed in timely manner.
  • Welcomed guests and directed each person to designated seating/activity.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Keep watchful eye on participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
  • Successfully managed large crowds (10,000+) of patrons by working with team members and delegating tasks per need.

Captioning Assistant

CSD Captel
09.2018 - 09.2022
  • Used keyboards by typing corrections and other words software did not recognize.
  • Isolated mistakes or inconsistencies and made necessary corrections to ensure accuracy.
  • Listened to speakers and repeated words verbatim into voice recognition software.
  • Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
  • Edited and reviewed captioned reports for clarity, grammar and spelling.
  • Managed 60+ calls per day.

Package Scanner

Belk Distribution Center
06.2017 - 04.2018
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Recorded each completed job in equipment use log.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Processed 300+ packages daily.

Pick/Pack Associate

Amazon
11.2014 - 06.2017
  • Quickly and properly wrapped and boxed packages and various items, maintaining uniformity to meet fulfillment targets.
  • Maintained safety and efficiency while loading over 25-50 pounds of various products into packaging equipment.
  • Documented order updates by inputting data into facilities system.
  • Implemented various tools to accurately measure product sizes, packaging equipment needed and packing options.
  • Updated various procedures and measuring guidelines to reduce product and packaging waste.

Stocker

Walmart
06.2010 - 09.2014
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Consistently lifted materials weighing as much as 25-50 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.

Education

Bachelor of Business Administration - Accounting

American InterContinental University
Schaumburg, IL
06.2014

Skills

  • Excellent Customer Experience
  • Data Verification
  • Data Integrity
  • Knowledge of Computer Software

Timeline

Captioning Assistant

CSD Captel
09.2018 - 09.2022

Package Scanner

Belk Distribution Center
06.2017 - 04.2018

Pick/Pack Associate

Amazon
11.2014 - 06.2017

Event Staff

UES, Inc.
06.2011 - Current

Stocker

Walmart
06.2010 - 09.2014

Bachelor of Business Administration - Accounting

American InterContinental University

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Santoya Rodriguez