Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SANTRESA KENNEDY

Statham,GA

Summary

Experienced professional seeking a permanent position with a reputable company to utilize customer service and management skills, enhancing customer satisfaction. Demonstrating the ability to develop and expand existing customer sales, brands, and product evolutions.

Overview

22
22
years of professional experience

Work History

BILLING ANALYST, DIABETIC MEDICAL DEVICE BILLER

CARDINAL HEALTH
Twinsburg, OH
03.2016 - 12.2024
  • The principal purpose of this position is to expedite positive cash flow, maximize reimbursement, and reduce/eliminate financial loss to the company by producing accurate and timely billing of patients' accounts.
  • Managed daily operations of numerous client accounts efficiently.
  • Identified ways to enhance performance management and operational reports related to new business implementation processes.
  • Demonstrated experience working collaboratively in a finance environment, coupled with strong internal controls.
  • Resolved all incorrect billing issues and ensured that balances, after insurance payments, were corrected based on contracts with individual payers.
  • Demonstrated quality customer service to both internal and external customers.
  • Handled resolution of disputed insurance claims.
  • Conducted analyses to align business needs with function objectives.
  • Identified obstacles in system implementation for smooth transitions.
  • Identified and analyzed user requirements, procedures, and problems to improve existing processes.
  • Identified ways to enhance performance management and operational reports related to new business ideas.
  • Lead problem-solving and coordination efforts between various business units.
  • Ensured compliance with HIPAA Privacy guidelines.

SENIOR CONTRACT BILLING SPECIALIST

RICOH AMERICA'S CORPORATION
Duluth, GA
09.2011 - 03.2016
  • Corrected invoices utilizing company product and process knowledge.
  • Managed accounts payable and receivable efficiently.
  • Ensured thorough resolution of customer issues and requests.
  • Interacted with other members of the Organization, as required, in support of the customers and Company.
  • Researched and resolve routine and non-routine billing questions and discrepancies.
  • Maintained database integrity by ensuring verification of customer information and file maintenance.
  • Issued credits and adjustments on accounts as needed.
  • Provided guidance on contract interpretation when disputes arose between parties involved in a contract agreement.
  • Identified areas of risk in proposed contracts and recommended changes or alternatives that reduced exposure while meeting customer needs.

SENIOR BILLING/CODING PRIOR SPECIALIST

CCS MEDICAL
Lawrenceville, GA
09.2009 - 09.2011
  • Ensured prompt delivery of billing information to patients.
  • Reviewed individual financial situations, creating customized payment arrangements.
  • Collaborated with healthcare providers, patients, insurance companies to ensure payment timeliness.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Coordinated with insurance carriers for obtaining necessary authorizations.
  • Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
  • Leveraged expertise in Medicare, Medicaid, along with third-party payer regulations.
  • Reviewed and revised reference materials aligned with Medicare, Medicaid and third-party payer guidelines.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.

TAX MANAGER

BEACON MORTGAGE FINANCIAL SERVICES
10.2002 - 09.2009
  • The Primary purpose of this position was to serve as a tax advisor to clients in a range of industries.
  • Researched tax issues arising during the compliance process.
  • Supervised and trained new and experienced tax professionals.
  • Audit and Reviewed U.S.
  • Financial statements for clients on an as needed basis.
  • Prepared and filed amended complex tax returns resulting from Prior Quarter Adjustments.
  • Maintained excellent customer relations and resolved customers' complaints on an as needed basis.
  • Filed and prepared Federal, State corporate, and exempt organization tax returns and related reports.
  • Generated reports/spreadsheets, organized, balanced, and implemented workflow to provide optimal operational support.
  • Handled bookkeeping and conducted weekly audits for accounts receivable/payable.

Education

BACHELOR OF SCIENCE -

SHORTER UNIVERSITY
Rome, GA
01.2010

Skills

  • Managing and directing people
  • Excellent interpersonal and communication skills
  • Prioritize workloads effectively
  • Critical Thinking
  • Highly organized
  • Knowledge of Medicaid
  • Knowledge of Medicare
  • Credit Card Processing
  • Database Management
  • Account Management
  • Documentation Review
  • Complaint Resolution
  • Oracle
  • AS400
  • QuickBooks
  • Salesforce
  • SAP
  • SQL
  • Microsoft Office (Pivot Tables, V-Lookup)
  • EPIC (Cadence, inpatient/outpatient, Ambulatory, Behavioral Health)
  • EMR Systems (Athena-Health, E-Clinical Works, Advanced MD)
  • Billing accuracy
  • Claims resolution
  • Customer service
  • Contract interpretation

Accomplishments

  • Exceeded sales goals by average of 100% in 2018-2023.
  • Recognized as Employee of the Month for outstanding performance and team contributions.

Timeline

BILLING ANALYST, DIABETIC MEDICAL DEVICE BILLER

CARDINAL HEALTH
03.2016 - 12.2024

SENIOR CONTRACT BILLING SPECIALIST

RICOH AMERICA'S CORPORATION
09.2011 - 03.2016

SENIOR BILLING/CODING PRIOR SPECIALIST

CCS MEDICAL
09.2009 - 09.2011

TAX MANAGER

BEACON MORTGAGE FINANCIAL SERVICES
10.2002 - 09.2009

BACHELOR OF SCIENCE -

SHORTER UNIVERSITY

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