Santria Ratrie
Summary
Professional and organized administrative assistant with strong communication skills and a friendly disposition has over 15 years' experience in customer service, various office settings and hospitality field, is knowledgeable about accounting and sales. Is familiar with numerous phone system management tools. Specializing in problem solving and planning, take on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Reservation Assistant
Morris County Park Commission
05.2023 - 09.2023
- Answers and responds to inquiries regarding reservations for all rentable picnic areas, camping areas, and athletic fields providing customer assistance as required
- Provide accurate and detailed information on the Park Commission's rental facilities
- Receives and enters information as necessary into the park facility reservations system
- Checks and responds to all voicemail and email received outside normal operating hours
- Issues Park rental invoices and permits, collects insurance and fees as required and processes payments and deposits as required according to current fiscal policy
- Complies with Park Commission policies and procedures and explains same to park patrons
- Receives and delivers various verbal and written directives
- Processes reports, checking for accuracy and maintaining file.
Community Resource Specialist (Remote)
NJ 211 Homeless Hotline
12.2022 - 08.2023
- Primary responding to inbound calls, emails, text as well as conducting outbound follow-up calls
- Respond to inquiries from the public concerning availability of community and government resources
- Assess callers needs and screen for services and programs according to protocols
- Collect information and enter call management systems
- Capture changing information on resources and eligibility requirements as informed by agencies and caller, forward information to database department staff
- Perform other related duties as assigned.
Reservation Coordinator
Secrets Resorts & Spa
05.2019 - 09.2022
- Making reservations for customers based on their various requirements and budgetary allowances
- Checking the availability of accommodation or transportation on the customers' desired travel dates
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations
- Selling and promoting reservation services
- Answering any questions customers might have about the reservation process
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations
- Providing support to customers who may need to amend or cancel a reservation.
Front Desk/Concierge/Groups Accounts Receivable (crossing training)
Hyatt Ziva and Zilara Resort
04.2016 - 02.2019
- Check in and check out customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible.
SPA Receptionist/Guest Services/Front Office/Telephone Operator
Holiday Inn Resort
04.2014 - 04.2016
- Ensure check in, check out and payment process is handled in accordance with company policy
- Perform basic administrative/secretarial/reception duties
- Preparing therapist payroll, and schedule
- Accurately book, change and cancel spa appointment
- Arranging transportation and excursions upon visitor request
- Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
- Making dinner/event reservations for guests
- Manage guest complaints
- Managing customer/guest requests for housekeeping and/or maintenance
- Answering inbound outbound calls and forward to departments.
Transaction Specialist (Accounts Receivables)
ACS Business Processing Solutions
11.2011 - 09.2013
- Maintaining the billing system
- Generating invoices and account statements
- Performing account reconciliations
- Maintaining accounts receivable files and records
- Producing monthly financial and management reports.
Assistant Front Desk Supervisor/Front Office/Concierge
Grace Bay Club Resort
02.2008 - 01.2011
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Purchasing Clerk/Retail Clerk
Ritz Carlton Rose Hall
04.2002 - 02.2007
- Purchasing products, materials, and services for their organization
- These can include office supplies, retail products, or manufacturing equipment
- Job duties include assessing the market, evaluating pricing and availability, ordering new products, and keeping accurate records
- Coordinates with fellow managers to monitor inventory and determine supply needs
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers' needs
- Answers customer's questions about merchandise
- Assists customers with purchase decisions
- Handling financial transactions and ensuring excellent customer service to drive business success
- Handling cash transactions with customers, scanning goods, collecting payments, issuing receipts, refunds, or change.
Education
Business Administration -
Morris County College
Randolph, NJ01.2023
Hotel Accounting & Customer Service -
Kenilworth HEART Academy
Hanover, Jamaica01.2002
High School Diploma -
Anchovy High School
Montego Bay, Jamaica01.2001
Skills
- Excellent communication
- Office administration
- Multi-Line telephone system
- Time management
- Problem - Solving
- Microsoft Office (Excel, Word, Power Point)
- Receptionist
- Booking keeping
Certification
- Hotel Accounting - level one
- Leadership Strategies in Management
- English Language - Caribbean Examination Council
- Principles of Business - Caribbean Examination Council
- Principles of Accounts - Caribbean Examination Council
- Office Administration - Caribbean Examination Council
- Social Studies- Caribbean Examination Council
Timeline
Reservation Assistant
Morris County Park Commission
05.2023 - 09.2023
Community Resource Specialist (Remote)
NJ 211 Homeless Hotline
12.2022 - 08.2023
Reservation Coordinator
Secrets Resorts & Spa
05.2019 - 09.2022
Front Desk/Concierge/Groups Accounts Receivable (crossing training)
Hyatt Ziva and Zilara Resort
04.2016 - 02.2019
SPA Receptionist/Guest Services/Front Office/Telephone Operator
Holiday Inn Resort
04.2014 - 04.2016
Transaction Specialist (Accounts Receivables)
ACS Business Processing Solutions
11.2011 - 09.2013
Assistant Front Desk Supervisor/Front Office/Concierge
Grace Bay Club Resort
02.2008 - 01.2011
Purchasing Clerk/Retail Clerk
Ritz Carlton Rose Hall
04.2002 - 02.2007
Business Administration -
Morris County College
Hotel Accounting & Customer Service -
Kenilworth HEART Academy
High School Diploma -
Anchovy High School
- Hotel Accounting - level one
- Leadership Strategies in Management
- English Language - Caribbean Examination Council
- Principles of Business - Caribbean Examination Council
- Principles of Accounts - Caribbean Examination Council
- Office Administration - Caribbean Examination Council
- Social Studies- Caribbean Examination Council
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