SANTU GHORAI
Nashville,TN
Summary
To work for an organization which provides me the opportunity to utilize my skills, sense of responsibility and efficiency to help the organization grow. To work in a progressive and friendly environment.
Overview
9
9
years of professional experience
Work History
Food and Beverage Server
Grand Hyatt Nashville
06.2023 - 06.2024
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Demonstrated success in maintaining high level of customer satisfaction.
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food & Beverage Supervisor
Taj Vivanta Guwahati (IHCL)
06.2018 - 04.2023
- Assist in coordinating special function with outlet manager
- Assist in conference and banquet manager with trainee and developing team
- Oversea and assist in maintaining a clean walk station
- Supervise the F&B team to include the efficiency staffing team member development and trainee performance management and policy enforcement
- Manage work procedures and expedite the work flow
- Responsibilities for discipline of employee, maintaining the accurate paper work for records employment in the F&B Manager absence
- Ability to add subtract, multiply and divide all the unit of measure using whole numbers, common fraction.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Food & Beverage Associate
Vivanta Guwahati (IHCL)
01.2016 - 01.2018
- Prepared hot coffee and tea according to customer requests.
- Showcased attention to detail by preparing beverages according to specific recipes, ensuring consistent quality.
- Contributed to store profitability by minimizing errors in cash handling procedures.
- Participated in staff training sessions to stay current on industry trends and enhance job skills.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender
Grand Marcure (All Accor limitless)
05.2015 - 01.2016
- Offer genuine sense of hospitality at each point of guest contact
- Make F&B recommendation you genuinely feel our guest will enjoy
- Consistently offer a professional and friendly engaging service adhered to FORBES FIVE STAR DINING AND BAR STANDARDS.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Class XII -
Mohar BM High School
Class X -
Mohar BM High School
HM & Catering -
Bhatia University
01.2016
Skills
- Results-oriented
- Ability to motivate staff and maintain good relations
- Resistance to stress
- Good manners
- Complaint Handling
- Reservation handling
- Guest service
- Payment Processing
- POS System Operation
- Menu Recommendations
- Allergy awareness
- Food Running
- Upselling
- Wine pairing knowledge
- Point of Sale
- Drinking age verification
- Cash Handling
Accomplishments
- Star Award by TAJ
- Platinum Star in 2017
- Best Bartender award in 2017
- Managing Director Club (MD) 2018
- Selected as personal butler for various eminent personalities.
Extracurricular Activities
Completed Bar Tending course from Bartending Academy of India. 3 months of fire and safety management. Completed Bar Start by Pernod Richard USA Completed Bar Smart by Pernod Richard USA Completed Personality Development Programme
Hobbies and Interests
Playing Cricket - great way to unwind, distress, and keep the mind sharp.
Training
Completed 22 Weeks Industrial Training at The Chandela Khajuraho by TAJ.
Timeline
Food and Beverage Server
Grand Hyatt Nashville
06.2023 - 06.2024
Food & Beverage Supervisor
Taj Vivanta Guwahati (IHCL)
06.2018 - 04.2023
Food & Beverage Associate
Vivanta Guwahati (IHCL)
01.2016 - 01.2018
Bartender
Grand Marcure (All Accor limitless)
05.2015 - 01.2016
Class XII -
Mohar BM High School
Class X -
Mohar BM High School
HM & Catering -
Bhatia University
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